Customer Service Representative
1 maand geleden
Job Title: Customer Service Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site
Job Summary: We are seeking a Customer Service Representative to join our team in Barcelona, Spain. The ideal candidate will be fluent in Dutch and have excellent communication skills.
Key Responsibilities:
- Handle incoming customer requests via phone and email
- Log call details and provide response and resolution within SLA to customers
- Solve complex technical issues
- Support technical inquiries and manage incidents
- Progress and close service requests
- Proactively update customers with status and resolution progress
- Monitor and progress all open queries
- Escalate potential service issues
- Maintain contractual SLA
Requirements:
- Native or fluent in Dutch, both verbal and written
- Proficiency in English (minimum B2 level)
- Strong aptitude for working in a customer service environment
- Excellent customer care skills
- Able to take ownership of calls and progress them to resolution or escalate when needed
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Rotating shift schedule: Monday to Sunday, 09:00 AM - 08:00 PM
- Part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach full potential
- Full paid training
- Career development programs, specialized courses, and language classes
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