Visa Centre Agent
6 maanden geleden
**Please submit your CV in English**
**TLScontact **is looking for a **part time (24h/week) **Visa Application Centre Agent in **Amsterdam **for a period of 7 months.
The Visa Application Centre Agent has the responsibility for handling Visa Applications in accordance with company processes.
**Your Key Responsibilities will be**:
- Handling day-to-day Visa Applications in line with our Client processes:
- Greeting Visa applicants and answering their questions
- Collecting bio-metric data (picture & finger-print)
- Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc )
- Providing a first-class service and a positive customer experience
- Flagging to Management situations or issues that may give rise to concern
- Supporting continuous improvement initiatives within the Visa centre
**Essential Requirements**:
- Languages **:fluent in English**,
- Proficiency in Dutch or another language would be a plus
- Available at least **3 days per week**:
- Experience in a customer service role engaging direct liaison with the public
- Working in a fast-paced and at times highly pressured environment
- Competent technology skills in particular with MS Office
**What we offer**:
- Salary: 1380 EUR monthly/gross
- Sales bonus: Opportunity to earn up to 15% monthly based on collective team performance
- A diverse and multicultural environment within a global organization
**Recruitment steps**:
**Who we are**:
**TLScontact **is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations. We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
**Job Type**: Part-time
Pay: €1.380,00 per month
Expected hours: 24 per week
Application Question(s):
- In 3 words (max), what is your main motivation to join TLScontact?
**Language**:
- English (preferred)
Work authorization:
- Netherlands (required)
Work Location: In person
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