Customer Support Agent Spanish
1 dag geleden
Full-time/part-time (minimum of 24h a week)
Location: Dordrecht
Trust is the go-to brand for digital lifestyle accessories, committed to making everyday life simpler and more sustainable. With a reach stretching across the globe, we pride ourselves on our teamwork, mutual support through all challenges, and a shared passion and pride for our work.
Along with providing consumers with products they know, love, and Trust; we are also dedicated to protecting the environment by producing more sustainable products through our Clevergreen program. Our journey towards a brighter, cleaner future is well underway, and we’d love for you to be a part of it
No prior technical expertise is required, as we provide the necessary training. However, we are looking for someone eager to learn and grow in the sector, while ensuring an excellent experience for our customers.
**Responsibilities**:
- Manage and respond to customer support tickets in English, Spanish, and French;
- Organize time effectively to provide quick, clear, and efficient responses to all customer inquiries, ensuring a positive customer experience;
- Address customer concerns, set clear expectations, and resolve conflicts with professionalism and courtesy;
- Manage and coordinate shipments of spare parts, ensuring that customers receive their orders on time and in good condition;
- Document all customer interactions and maintain detailed records of resolved cases, ensuring the entire team stays aligned and can enhance overall service quality through shared insights and ongoing collaboration;
- Work with other internal teams to resolve issues and improve customer service processes;
- Actively collaborate in the implementation and improvement of our AI-powered support system;
- Operate in a hybrid work model (a combination of remote and in-office work), with flexibility depending on the team's requirements.
**Qualifications**:
- Fluent in English, Spanish, and French (advanced level written and spoken). Strong written and verbal communication skills; If you are fluent in one language and currently improving your skills in another, we encourage you to apply;
- Ability to organize and manage time efficiently to provide quick and accurate responses to customers;
- Positive attitude, customer-oriented, and a team player;
- Ability to learn quickly and adapt to new systems and technologies.
**Additional Skills Considered a Plus**:
- Knowledge of Dutch, German, or Italian;
- Previous experience in customer service, online support, or ticket management on marketplace platforms;
- Basic knowledge of AI or an interest in collaborating on automation and continuous improvement projects;
- Basic knowledge of ticket management tools (a plus, but not essential).
**What we offer**:
- An international team of enthusiastic colleagues who support each other in a collaborative, growth-oriented environment;
- Competitive salary, performance-based bonuses, and excellent secondary benefits, including a pension plan;
- Comprehensive training in the position and use of new technologies;
- The opportunity to collaborate on innovative projects, such as the development of AI-based systems;
- Work in a dynamic, multicultural, and flexible environment, where we prioritize work-life balance and personal well-being;
- Opportunities for professional growth and career advancement within the company;
- A monthly closing in our own pub with drinks and snacks.
At Trust, we’re on a mission to make fair digital accessories the new norm: Fair for people. Fair for the planet. And at fair prices. We offer a variety of affordable products for laptops, gaming devices, tablets, desktops, homes, smartphones, and on-the-go needs. Available in 50 countries, our products can be found in local shops, large electronics stores, department stores, hypermarkets, and online.
Interested in exploring more career opportunities at Trust? Visit our Careers page or check out our listings on LinkedIn and Indeed.
We conduct analyses of our job description language and requirements to ensure they are inclusive and equitable.
It is requested that employment agencies do not respond to this vacancy.
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