First Line Samsung Customer Support
5 maanden geleden
**Purpose of the job**
- To support and advise customers (end users retailers) to achieve customer satisfaction
- Startup RMA Procedures
**Tasks**
1. Samsung Customer Support
- Give technical advice for products
- Support customers on sales and after sales
- Help installing and troubleshooting issues
- Escalate to supplier in case of critical issues
- Supporting customers by applicable communication channels
- Register and add all customer cases into customer care system
- Keep customer database updated
- Other support related to Customer demand
2. Training & development
- Incorporate colleagues
- Testing products (manual, simulating)
- Stay updated with information from tests and knowledge database
- Sharing new and updated information in the knowledge database
3. RMA and the related admin support
- RMA-process Support
- Admin support related to Customer support
- Troubleshooting related to RMA
**Competences**
1. Customer orientation
2. Initiative
3. Cooperation
4. Listening
5. Attention to detail
6. Assertiveness
7. Problem analysis
**Knowledge and education**
- An intermediate vocational training (MBO) or higher
- Accustomed to technical terms and devices
- Basic knowledge of database and data processing
- Call center experience
- German, Dutch, and English Support
Soort dienstverband: Fulltime, Parttime
Salaris: €2.485,00 - €2.790,00 per maand
Verwacht aantal uur: 40 per week
Rooster:
- ma-vr
Soorten aanvullende vergoedingen:
- Vakantiegeld
Mogelijkheid om te reizen/verhuizen:
- 5751 PC Deurne: kunnen pendelen of van plan zijn te verhuizen voordat het contract ingaat (Gewenst)
Taal:
- German (Vereist)
- Dutch (Gewenst)
Toestemming om te werken:
- Nederland (Gewenst)
Werklocatie: Hybride werken in 5751 PC Deurne
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