First Line Samsung Customer Support

5 maanden geleden


Deurne, Nederland Hanaro Europe BV Voltijd

**Purpose of the job**
- To support and advise customers (end users retailers) to achieve customer satisfaction
- Startup RMA Procedures

**Tasks**

1. Samsung Customer Support
- Give technical advice for products
- Support customers on sales and after sales
- Help installing and troubleshooting issues
- Escalate to supplier in case of critical issues
- Supporting customers by applicable communication channels
- Register and add all customer cases into customer care system
- Keep customer database updated
- Other support related to Customer demand

2. Training & development
- Incorporate colleagues
- Testing products (manual, simulating)
- Stay updated with information from tests and knowledge database
- Sharing new and updated information in the knowledge database

3. RMA and the related admin support
- RMA-process Support
- Admin support related to Customer support
- Troubleshooting related to RMA

**Competences**

1. Customer orientation

2. Initiative

3. Cooperation

4. Listening

5. Attention to detail

6. Assertiveness

7. Problem analysis

**Knowledge and education**
- An intermediate vocational training (MBO) or higher
- Accustomed to technical terms and devices
- Basic knowledge of database and data processing
- Call center experience
- German, Dutch, and English Support

Soort dienstverband: Fulltime, Parttime

Salaris: €2.485,00 - €2.790,00 per maand

Verwacht aantal uur: 40 per week

Rooster:

- ma-vr

Soorten aanvullende vergoedingen:

- Vakantiegeld

Mogelijkheid om te reizen/verhuizen:

- 5751 PC Deurne: kunnen pendelen of van plan zijn te verhuizen voordat het contract ingaat (Gewenst)

Taal:

- German (Vereist)
- Dutch (Gewenst)

Toestemming om te werken:

- Nederland (Gewenst)

Werklocatie: Hybride werken in 5751 PC Deurne



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