Customer Service Officer

5 maanden geleden

Leiden, Nederland CAM Bioceramics B.V. Voltijd

_**Our Mission**:_ _To be the trusted partner for reliable and innovative calcium phosphate solutions_

CAM Bioceramics B.V. is the global number one manufacturer of choice for our partners who are looking for the highest quality and best service in the field of Orthobiologic Ceramics. We are working with the leading companies in the Ortho, Dental & Aesthetic market sectors as well as with start-ups with compelling novel new to market product ideas, and engaged universities. The environment at CAM Bioceramics B.V. is innovative, energetic, and full of opportunities. Our company thrives on a diverse workforce.

As a **Customer Service (CS) Officer**, you will be responsible for providing excellent customer service to our customers and promotes this idea throughout the organization. To increase customer satisfaction, retention and to meet and exceed their expectations. The target is to ensure excellent customer service, by responding timely and efficiently to customer inquiries and therefore maintain high customer satisfaction

**What do we offer?**
- A great challenging job in an international company, within a multifunctional and multinational team
- The freedom and room for own ideas and initiatives and the opportunity to develop and execute on them
- Working in an environment where you can contribute to the health and wellbeing of people
- A informal and inspiring workplace at the well located BioSciencePark Leiden.
- A team who works together to reach the goals, where problems are challenges and where success is celebrated
- Free fresh fruit and milk available in our canteen
- Celebration of: birthdays with cake and a gift, official holidays, such as Christmas, Easter and Sinterklaas.

**What will you do?**
- Handle customer feedback provide appropriate solutions and alternatives to ensure resolution, by keeping records in our CRM.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Identifying and assessing customers’ needs to achieve customer satisfaction, by owning issues and resolve to resolution.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Own the entire Order to Cash procedure as defined in the Quality Management System.
- Perform outbound logístical tasks to meet shipment date.

**Who are you?**
- A bachelor’s level through experience
- At least 3 years relevant (international) experience within customer service preferably in a related field (medical devices, pharmacy).
- Customer service attitude, passionate to provide customers satisfaction, with the ability to adapt to different type of characters.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- You acknowledge and assume responsibility, demonstrate ownership, keep commitments, and have a positive attitude in a changing environment.
- Good knowledge of English (verbal and written), Dutch is a plus
- Familiarity with CRM systems and practices is a plus
- Experience with Exact software is a plus

**Interested?**

Soort dienstverband: Fulltime, Parttime, Vaste baan

Verwacht aantal uur: 32 per week

Flexibele taalvereiste:

- Nederlands niet vereist

Rooster:

- Dagdienst
- ma-vr

Secundaire arbeidsvoorwaarden:

- Bedrijfsfeesten
- Budget voor professionele ontwikkeling
- Collectieve zorgverzekering
- Flexibele werkuren
- Kerstpakket
- Mogelijkheid tot promotie
- Pensioen
- Reiskostenvergoeding

Soorten aanvullende vergoedingen:

- Bonusregeling
- Vakantiegeld

Ervaring:

- Customer Service: 3 jaar (Vereist)

Taal:

- Engels (Vereist)

Werklocatie: Fysiek

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