Customer Service Officer

3 maanden geleden


Leiden, Nederland CAM Bioceramics B.V. Voltijd

**About Us**:
**Position Overview**:
We are seeking a dedicated and knowledgeable Customer Service Officer to join our team. In this role, you will support our customers by providing expert product information, resolving issues, managing orders, and ensuring compliance with industry regulations. Your contributions will help maintain our commitment to delivering exceptional service and high-quality products.

**Key Responsibilities**:
The Customer Service Officer at Cam Bioceramics will provide product support by offering detailed information and assisting with selection of calcium phosphate-based products. They will address customer concerns, resolve issues, and coordinate with technical teams. This role involves managing order placement and tracking, ensuring timely delivery by collaborating with production and logistics. Additionally, the officer will provide basic technical support, manage customer accounts in HubSpot, and facilitate communication between customers and sales/R&D teams. They will ensure accurate documentation for regulatory compliance and engage in post-sale follow-ups to maintain customer satisfaction.

**Qualifications**:

- Education HBO (Hoger Beroepsonderwijs)
- Work experience of between 2 - 5 years.
- Strong communication and interpersonal skills.
- Problem-solving ability with a proactive approach to customer service.
- Familiarity with regulatory requirements in the medical device and bio ceramics industries is a plus.
- Experience with CRM systems, particularly HubSpot, is advantageous.

**Why Join Us?**
At Cam Bioceramics, you will be part of a dynamic team dedicated to innovation and excellence in the bio ceramic industry. We offer competitive salaries, opportunities for professional development, and a collaborative work environment.

**How to Apply**:
**Cam Bioceramics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Soort dienstverband: Fulltime, Parttime

Verwacht aantal uur: Niet minder dan 32 per week

Aanvullende vergoedingen:

- Bonusregeling
- Vakantiegeld

Arbeidsvoorwaarden:

- Bedrijfsfeesten
- Collectieve zorgverzekering
- Kerstpakket
- Pensioen
- Reiskostenvergoeding

Flexibele taalvereiste:

- Nederlands niet vereist

Werkschema:

- Dagdienst
- Flexibele werkuren
- ma-vr

Ervaring:

- Klantenservice: 2 jaar (Vereist)

Taal:

- Engels (Vereist)

Werklocatie: Fysiek


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