Customer Service Representative Uk Market

3 maanden geleden

Leiden, Nederland Exactpi Recruitment & More Voltijd

**De functie**
We are looking for a full time English-speaking Customer Service Employee in the area of Leiden. As customer service representative you will manage inquiries, order processing, after sales for our customers in the UK and be the bridge with our plant, purchasing teams (local and overseas) and vendors.

**Responsibilities**:

- Inquiries/quotations.
- With a strong product interest and with customer’s needs in mind you will propose the right product/service to match.
- Standard and custom projects.
- Navigating between ‘off the shelves’ items coming from the plant in Poland, and custom-made project, you will use your creativity and communication skills to get the best result in the most efficient way.
- Project pricing sensitive, you will propose options to meet the customer’s budgets.
- Order processing & follow up until delivery.
- Responsible for the orders from beginning to end, you will handle the order processing (order entry), its accuracy, time line (including following on transportation and import if relevant), until completion and delivery into customers hands and until order paid.
- After sales/complaint management.

**Jouw profiel**
- A native level command of the English language.
- A MBO or HBO level of education (or equivalent).
- A commercial / sales mindset gained in a previous Customer Service job. Experience with B2B customers from the UK is an advantage.
- Good knowledge of MS Office.
- Knowledge/ understanding of (non-EU) export procedures and export documentation.
- Pro-active and problem-solving mentality, eager to learn.
- Strong listening and good communication/ commercial skills to understand customer needs.
- A good dose of humor.

**Bedrijfsprofiel**
Our client has its headquarters in the Leiden region, 9 sales offices across Europe, a warehouse and print shop in Poland, and an in-house production site of innovative products in the UK. They are the European leader in the product media industry. They offer a wide collection of quality products and top brands, with many customisation options. With many categories ranging from drinkware to technology, from clothing and bags to home and from stationery & writing to umbrellas and sports & leisure. It employs around 800 people across locations in Europe and Shanghai.

**Commuting**: best reached by private transport. There is a direct 25-minute bus connection from Leiden Central Station and from Schiphol Airport to this company's location. From Hoofddorp, there is a 25-minute direct bus connection. They are moving to a very central location in Leiden in 2025.

**Het aanbod**
Besides a pleasant working atmosphere, a place to grow your talents, a flat organization with an open culture, where one’s own input and initiative is rewarded, we offer you:

- Good salary that matches with the knowledge and experience you bring.
- Annual bonus to celebrate success, when results are achieved.
- Laptop and the option to work partially from home fully equipped and with extra budget for a good working place.
- 25 (or more) holidays, a premium-free pension, money to celebrate your birthday, travel allowance for every kilometer you travel and more.
- Extensive learning and (personal) development possibilities, including a wide range of online courses via Goodhabitz.
- Allowances to keep you fit and healthy, free fruit and every day different lunch options available at rock bottom prices.
- A dynamic and inspiring world of product media products and gifts which you can buy in our own shop.
- Never a dull moment

If you want more information, call Anna Nasonova 06 - 15396162. She will be happy to speak with you.

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