Customer Support

3 maanden geleden


Leiden, Nederland team.blue Netherlands Voltijd

**"**Come as you are**"**
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

**Grijp je kans**

Voor TransIP zijn we op zoek naar nieuwe collega’s voor ons customer service team. Vind jij het leuk als je vrienden en familie bij je aankloppen met hun (IT) vragen? Wordt jij enthousiast van een ingewikkelde puzzel? Heb je een geeky tattoo op je arm? Ben je een PC- of console gamer? Dan hoor je gewoon bij ons

Niet de kennis, maar wel de affiniteit met IT? Wacht dan niet langer, grijp je kans en solliciteer Aan de hand van interne trainingen en cursussen brengen wij jou alle kneepjes van het vak bij. Klanten komen met hun vragen bij jou, wij leggen je uit hoe je ze het beste kan helpen en jij helpt de klant op jouw beurt met de zojuist vergaarde kennis.

We helpen je niet alleen de allerbeste Supporter te worden, maar faciliteren je ook graag in de volgende stap in je carrière.

**Hoe je dag eruit ziet**

Eerst een kopje koffie. Voor dat je begint bespreek je met je collega’s nog even de voetbalwedstrijd van gisteravond of die toffe game die je na maanden eindelijk uitgespeeld hebt op hardmode.

Samen met die collega’s help je de klanten via ons ticketsysteem. Zoveel klanten, zoveel vragen. Elke dag is anders en kom je nieuwe dingen tegen die je met hulp van je collega’s oplost voor de klant. Je weet precies waar de klant naar op zoek is, welk product of welke feature het beste bij de wensen past. Daarnaast ben je ook de schakel met productspecialisten om de wensen van klanten te vertalen naar concrete verbeteringen op onze producten en in onze processen. Geen zorgen, dit gaan wij je allemaal leren. Wij leren het jou, jij leert het de klanten.

En dit alles doe je met een lekker drum and bass-muziekje op de achtergrond terwijl de nerf-pijltjes je om de oren vliegen. Work hard, play hard

**Wat je hebt**
- Heel veel zin om te leren
- Affiniteit met IT
- That’s it

De functie zit in de team.blue Nederland salarisschaal: 2

“At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here**.”


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