Customer Success Manager

4 weken geleden

Leiden, Nederland Exactpi Recruitment & More Voltijd

Exciting Opportunity for a Customer Success Manager, driving partner success, boosting turnover, and elevating customer experience.

**De functie**
Are you a seasoned professional in customer success management, with a passion for achieving outstanding results in the dynamic world of e-commerce? We are seeking an experienced Customer Success Manager / Key accountmanager to join this company's team and make a significant impact in the European market. As a key player in our international team, you will play a crucial role in developing and executing strategies to maximize revenue, drive customer satisfaction, foster long-term partnerships and explore new markets and opportunities.

**Your focus will be**: To maximize success with current e-commerce partners, enhancing their experience and driving increased turnover. Increasing turnover for the e-commerce partners requires a strategic approach focused on driving sales and enhancing customer satisfaction.

Together with a team of online merchandisers (2), you ensure that the products are presented as best as possible on the websites of our online customers. Within this Company there is a local sales approach in the various countries across Europe. As a _customer experience_ specialist in your field, you will collaborate closely with our local sales teams providing them valuable expertise and support to enhance their effectiveness and maximize sales performance.

The Customer Success Manager is more of a consultant who talks to the customer about various issues. Your responsibilities will include, but will not be limited to, the following:
**Account Management**:

- Develop and maintain strong relationships with key e-commerce partners across Europe.
- Act as the main point of contact for all online resellers who are selling our products in the international market;
- Monitor and analyze sales performance, identifying areas for improvement and growth.

**Strategic Planning**:

- Collaborate with internal teams to develop and execute effective strategies for online sales channels in the European market;
- Identify opportunities for product placement, promotions, and marketing initiatives to drive sales.

**Forecasting and Reporting**:

- Analyze sales data and market trends to provide accurate sales forecasts for the European market;
- Prepare regular reports on key performance metrics and present findings internally.

**Problem Resolution**:

- Proactively address any issues or challenges faced by online retailers in Europe, ensuring a swift resolution to maintain positive relationships;
- Act as a consultant by constantly identifying the technical (future) needs of our online customers in order to stay ahead of our competition.

**Collaboration**:

- Collaborate closely on a day to day basis with our team of online merchandisers to analyze and optimize the websites of our online customers. Making sure that product placement and presentation align with strategic objectives and enhance the customer shopping experience;
- Work closely with cross-functional teams, including marketing, IT, Product Development and customer support, to ensure seamless execution of strategies on an international scale;
- Stay in touch with your field sales colleagues who represent our company in the various countries. As a specialist in your field you will support them with your expertise, enhancing their capabilities and contributing to overall team success.

**Market Analysis**:

- Stay informed about industry trends, competitor activities, trend in technology and market changes in Europe to identify new business opportunities;
- Explore new markets within Europe and identify potential online resellers for product collaboration and expansion. A very good understanding of SEO / SEA is necessary to be successful in identifying new business opportunities.

**Jouw profiel**
Experience: 3-5 years proven experience as a Customer Success Manager or Senior Customer Success Specialist, with a strong understanding of online sales strategies and the e-commerce landscape, particularly in the European market.
- BA degree in a commercial area.
- Excellent communication and negotiation skills;
- Analytical mindset with proficiency in data analysis and reporting;
- Basic knowledge of online e-commerce platforms (e.g. Magento and Shopify: you know what you can and do with them)
- Outstanding written, oral and presentation, negotiating skills in English;
- Customer supportive, stress resistance and a team player;
- Open for occasional trips to domestic and foreign locations/partners;
- Approachable person with a good dose of humor

**Bedrijfsprofiel**
Our client is the B2B Product Media expert and trusted partner for companies. It employs around 800 people across locations in Europe and Shanghai. They Sell products that make brands and people proud

**Why Join**:

- ** Leading Company**: Join a leading company in the product media industry, where your expertise will be valued and recognized.
- ** I

  • Customer Success Manager

    1 week geleden

    Leiden, Nederland ChannelEngine Voltijd

    We are looking for a Customer Success Manager to join our CSM team! This team is responsible for building and maintaining strong relationships with our clients to ensure their success in the ever changing e-commerce landscape. **What will you do as Customer Success Manager?** As a Customer Success Manager, you will be a strategic partner to our customers,...

  • Customer Succes Manager

    4 weken geleden

    Leiden, Nederland Anders Recruitment Services Voltijd

    Ben jij servicegericht en help je graag klanten bij het oplossen van problemen? Bij ZorgSom + Partners in Leiden hebben we de perfecte rol voor jou als Customer Success Manager. Op basis van jouw kennis van zowel de klanten als de mogelijkheden die onze applicaties bieden ben jij verantwoordelijk voor de klant tevredenheid over onze applicaties. **Jouw...

  • Customer Success Internship

    4 dagen geleden

    Leiden, Nederland ChannelEngine Voltijd

    Are you looking for an internship at a SAAS scale-up with an international touch? ChannelEngine offers a challenging and rewarding internship in the Customer Success Management Team in Leiden. The Customer Success Management Team helps live customers to be successful on marketplaces. You will be able to learn about international ecommerce, selling on...

  • Customer Success

    3 weken geleden

    Leiden, Nederland SWIFT Financial Messaging Services Voltijd

    About the Role We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique...

  • Customer Insights Manager

    3 weken geleden

    Leiden, Nederland Exactpi Recruitment & More Voltijd

    Are you the next Customer Insights Manager and well structured CRM database expert? Then apply now. Apply only when you are currently living in The Netherlands, holding a valid work permit (no sponsoring needed) . Company Our client is the B2B Product Media expert and trusted partner for companies. And as the world is constantly changing, they keep...

  • Customer Insights Manager

    2 weken geleden

    Leiden, Nederland Exactpi Recruitment & More Voltijd

    Are you the next Customer Insights Manager and well structured CRM database expert? Then apply now.Apply only when you are currently living in The Netherlands, holding a valid work permit (no sponsoring needed).CompanyOur client is the B2B Product Media expert and trusted partner for companies. And as the world is constantly changing, they keep thinking...

  • Manager Customer Experience

    4 weken geleden

    Leiden, Nederland Heineken International B.V. Voltijd

    **Customer Experience Manager - Shoft Term Assignment**: Experience matters more than ever. In Heineken Netherlands Out of Home (OOH) we continue to strive to optimize the customer experience. As the CX Manager it’s your objective to understand our customers, improve the experience and empower the organization. You are leading the CX department and report...

  • Customer Support

    1 week geleden

    Leiden, Nederland SWIFT Financial Messaging Services Voltijd

    About the Role In line with Division objectives and under instructions and monitoring of a more senior engineer (1) to resolve administrative, technical and/or business related queries and problems on SWIFT's product/service portfolio in both a proactive (preventive) and reactive way (escalated) to internal/external customers and/or vendors as per or above...

  • Customer Services Operations Manager

    2 dagen geleden

    Leiden, Nederland team.blue Netherlands Voltijd

    **"**Come as you are**"** Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. You will oversee all of our support teams managing phones and tickets, ensuring onboarding, training, and product updates are effectively...

  • Customer Service Officer

    3 weken geleden

    Leiden, Nederland CAM Bioceramics B.V. Voltijd

    _**Our Mission**:_ _To be the trusted partner for reliable and innovative calcium phosphate solutions_ CAM Bioceramics B.V. is the global number one manufacturer of choice for our partners who are looking for the highest quality and best service in the field of Orthobiologic Ceramics. We are working with the leading companies in the Ortho, Dental &...

  • CRM Database Manager

    5 dagen geleden

    Leiden, Zuid-Holland, Nederland Exactpi Recruitment & More Voltijd

    Job DescriptionThe ideal candidate will focus on maintaining a clean CRM database, capturing and managing detailed records of every customer and user. This includes implementing innovative methods to ensure data accuracy and completeness.The Customer Insights Manager will also conduct thorough analysis of customer behavior to develop actionable insights and...

  • Customer Service Representative DACH

    2 weken geleden

    Leiden, Nederland Exactpi Recruitment & More Voltijd

    Is your German top-notch? Can customers count on you? Apply now for the vacancy German-speaking Customer Service Employee!CompanyOur client has its headquarters in the Leiden region, 9 sales offices across Europe, a warehouse and print shop in Poland, and an in-house production site of innovative products in the UK. They are the European leader in the...

  • Customer Service Representative DACH

    2 weken geleden

    Leiden, Nederland Exactpi Recruitment & More Voltijd

    Is your German top-notch? Can customers count on you? Apply now for the vacancy German-speaking Customer Service Employee! Company Our client has its headquarters in the Leiden region, 9 sales offices across Europe, a warehouse and print shop in Poland, and an in-house production site of innovative products in the UK. They are the European leader in the...

  • Account Manager/Executives

    3 dagen geleden

    Leiden, Nederland Propel Voltijd

    Propel are excited to be partnering with one of the hottest digital marketing platforms in EMEA. We are searching for an ambitious Account Executive to join their fast growing team, working closely with one of the best VP Sales in the digital marketing domain. Hybrid role - Office based in Leiden, The Netherlands. Generating sales pipeline: Actively...

  • Product Manager | English Speaker

    3 weken geleden

    Leiden, Nederland Fime Voltijd

    Product Manager - Instant Payments (F/M/D) Company: Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry. Inspired...

  • Senior Insight Innovation Manager

    3 weken geleden

    Leiden, Nederland Exactpi Recruitment & More Voltijd

    Apply only when you are currently living in The Netherlands, holding a valid work permit (no sponsoring needed) . Our client is the B2B Product Media expert and trusted partner for companies. With many categories ranging from drink ware to technology, from clothing and bags to home and from stationery & writing to umbrellas and sports & leisure. There is...

  • Product Manager

    3 weken geleden

    Leiden, Nederland Fime Voltijd

    Product Manager - Instant Payments (F/M/D) Company: Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry. Inspired by...

  • Product Manager

    2 weken geleden

    Leiden, Nederland Fime Voltijd

    Product Manager - Instant Payments (F/M/D)Company:Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry.Inspired by our...

  • Procurement Manager

    4 weken geleden

    Leiden, Nederland IX Renewables Voltijd

    Leiden Full-time - At IX Renewables, our mission is to contribute to a cleaner future through consultation, development and engineering in renewable energy projects and in the process, serve our clients to achieve the best results possible! We believe we get the best results when we hire the best qualified people, fit for the job and contribute to our...

  • Voluntary Certificates Portfolio Manager

    2 dagen geleden

    Leiden, Nederland IKEA Voltijd

    **Job ID**: 259956 **Date posted**: 27/09/2024 **Who you are** You are an experienced sales person, with knowledge of guarantees of origin and the electricity market. Ingka Investment owns many renewable assets globally. In Europe we have started to become an electricity supplier in some countries. Therefore there is a large portfolio of guarantees of...