Onsite Support Engineer

5 maanden geleden


Leiden, Nederland NSC Global Voltijd

Responsibilities

Key Deliverables

A 4-year degree in Computer Science, Engineering, or related discipline 0-2 years technical support experience in a computer-related area Working knowledge of commonly used concepts, practices, and procedures in the related field. Awareness of at least one of the following infrastructure support components: Company standard desktop, tools & utilities, IT networks and voice services, Thin Client technology (Citrix), Ticket handling tools/cross team troubleshooting; Understanding of IT Service Management concepts Strong verbal communication skills, including the ability to document operations procedures Strong customer service skills and the ability to deal all types of customer service requests Good analytical, communication, problem solving, and organizational skills Ability to effectively work independently and in a multi-cultural team environment Ability to effectively interact with a diverse user base Ability to work in a manufacturing environment with sensitivity safety and physical security Fluent in local language and in English Highly organized, result oriented, self-motivated and proactive Analytical, solution minded and delivery focused Driving license

Success Factors:

Prime Success Factors (focus on results, drive change, promote teamwork, build trust and respect, and understand customer perspective) along with the following:

Attention to detail Problem resolution capabilities Communication skills/ability to share Information Learning capabilities Drive to take responsibility

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