Evergreen Position

6 maanden geleden

Amsterdam, Nederland Merit Circle Voltijd

Are you interested in joining our dynamic fully-remote team at the Merit Circle DAO? We are constantly in search of new talent to join our Support team, playing a crucial role in providing exceptional support to our users and helping to make blockchain games more accessible for the masses.

**Your day-to-day activities as a team-member in Support can include**:

- Assist the Head of Support in the development of the current knowledge base of support articles
- Assist in the development of the support website
- Gathering user feedback and questions to create new support articles
- Answering user queries through Zendesk
- Answering user queries through Telegram
- Answering user queries through Twitter

**Requirements**:

- 1+ years of experience in a support role, preferably in the video game or web3 industry
- Excellent communication skills, both written and verbal
- Generate high-quality educational resources for our users and team
- Work collaboratively with our product team and engineers to understand, prioritize and implement user feedback

These requirements are essential for success in the Support team. They will enable you to effectively manage user inquiries, create valuable support resources, and communicate complex ideas in an accessible manner. Your organizational skills and understanding of support principles will be crucial in handling multiple projects simultaneously, ensuring the smooth operation of our support efforts.

**Benefits**
- Competitive salary
- Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
- Unlimited vacation
- $BEAM tokens
- Opportunity to work in a fast-growing sector within a dynamic and passionate team.
- Professional development opportunities in a rapidly evolving industry.
- Fun, innovative and dynamic team
- Annual company retreat

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