Evergreen position

5 maanden geleden

Amsterdam, Nederland Merit Circle Voltijd

Are you passionate about providing exceptional support in the gaming industry? If so, we invite you to join our fully-remote team at Merit Circle DAO. We are continually seeking new talent to enhance our Support team, playing a crucial role in assisting our users and making blockchain games more accessible for the masses.

About the Role

This evergreen position is designed to grow our talent pool for future hiring needs. By submitting your application, it will be reviewed, and if deemed suitable, you will be included in our talent pool for future openings as they arise. This ensures we have a pool of talented candidates to contact when new opportunities become available. You will play an important role in assisting users, creating support materials, and ensuring the smooth operation of our support efforts. This is a unique chance to be part of a fast-paced company at the forefront of web3 gaming, collaborating with some of the most innovative teams in the industry.

For this role, we require candidates with at least 1 year of experience in the video games industry and a proven track record in customer support. You will be responsible for distilling complex ideas into simpler terms, providing patient and positive assistance, and handling user queries across the various platforms of Merit Circle and Beam. We are looking for creative thinkers with strong communication skills, capable of generating high-quality educational resources and working collaboratively with product teams to enhance user experience. Additionally, we value individuals who are proactive, adaptable, and able to thrive in a fast-paced, ever-evolving environment.

Your day-to-day activities as a team-member in Support can include: 

  • Assist the Head of Support in the development of the current knowledge base of support articles 
  • Assist in the development of the support website
  • Gathering user feedback and questions to create new support articles
  • Answering user queries through Zendesk
  • Answering user queries through Telegram
  • Answering user queries through Twitter

Requirements

  • 1+ years of experience in a support role, preferably in the video game or web3 industry
  • Above basic knowledge of cryptocurrency, NFTs, and/or blockchain technology, understanding their relevance and application within the gaming sector.
  • Excellent communication skills, both written and verbal
  • Answer technical customer inquiries via email
  • Generate high-quality educational resources for our users and team
  • Work collaboratively with our product team and engineers to understand, prioritize and implement user feedback

These requirements are essential for success in the Support team. They will enable you to effectively manage user inquiries, create valuable support resources, and communicate complex ideas in an accessible manner. Your organizational skills and understanding of support principles will be crucial in handling multiple projects simultaneously, ensuring the smooth operation of our support efforts.

Benefits

  • Competitive salary
  • Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
  • Unlimited vacation
  • $BEAM tokens
  • Opportunity to work in a fast-growing sector within a dynamic and passionate team.
  • Professional development opportunities in a rapidly evolving industry.
  • Fun, innovative and dynamic team
  • Annual company retreat

  • Evergreen position

    5 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you passionate about developing cutting-edge technology for the gaming industry? If so, we invite you to join our fully-remote team at Merit Circle DAO. We are continually seeking new talent to enhance our Development team, focusing on building products and enhancing our blockchain network, Beam, tailored for gamers and game developers.About the RoleThis...

  • Evergreen position

    5 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you passionate about marketing in the video games industry? Do you have a knack for web3 technologies? If so, we invite you to join our fully-remote team at Merit Circle DAO. We are continually seeking new talent to enhance our Marketing team, supporting our efforts in managing strategies and campaigns for Merit Circle, Beam, our game partners, and...

  • Evergreen position

    5 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you passionate about building connections and forging partnerships in the gaming industry? If so, we invite you to join our fully-remote team at Merit Circle DAO. We are continually seeking new talent to enhance our Business Development team, focusing on building new connections in the Web3 space and bringing exceptional projects onto Beam, our...

  • Evergreen Position

    6 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you interested in joining our dynamic fully-remote team at the Merit Circle DAO? We are constantly in search of new talent to join our Development team, playing a vital role in building products on, and enhancing our blockchain network, Beam, which is tailored for gamers and game developers. **Your day-to-day activities as a team-member in the...

  • Evergreen Position

    6 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you interested in joining our dynamic fully-remote team at the Merit Circle DAO? We are constantly in search of new talent to join our Business Development team, working on building new connections in the Web3 space and forging partnerships with exceptional projects to bring onto Beam, our blockchain network built for gamers and game developers. **Your...

  • Evergreen Position

    6 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you interested in joining our dynamic fully-remote team at the Merit Circle DAO? We are constantly in search of new talent to join our Support team, playing a crucial role in providing exceptional support to our users and helping to make blockchain games more accessible for the masses. **Your day-to-day activities as a team-member in Support can...

  • Evergreen Position

    6 maanden geleden

    Amsterdam, Nederland Merit Circle Voltijd

    Are you interested in joining our dynamic fully-remote team at the Merit Circle DAO? We are constantly in search of new talent to join our Marketing team, playing a vital role in supporting our marketing efforts in managing strategies and campaigns of Merit Circle & Beam, its game partners and studio projects. **Your day-to-day activities as a team-member...

  • Video Game Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Beam Voltijd

    We are seeking a highly skilled Video Game Support Specialist to join our team at Beam. As an evergreen position, this role is designed to grow our talent pool for future hiring needs.About the RoleIn this exciting opportunity, you will play a crucial part in assisting users, creating support materials, and ensuring the smooth operation of our support...

  • User Experience Research Strategist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About This OpportunityWe are seeking an exceptional Senior UX Researcher to join our team at Just Eat Takeaway. This role offers the chance to work on a wide range of strategic projects, collaborating with multiple teams and departments to shape the direction of our Product and Technology efforts.Key Responsibilities:You will own the research process,...

  • Strategic Partnership Developer for Web3 Gaming Ecosystem

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Beam Voltijd

    About the RoleThis evergreen position is designed to grow our talent pool for future hiring needs. By submitting your application, it will be reviewed, and if deemed suitable, you will be included in our talent pool for future openings as they arise. This ensures we have a pool of talented candidates to contact when new opportunities become available.We are...

  • Marketing Professional for Gaming Industry

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Beam Voltijd

    At Beam, we are seeking a talented Marketing Professional to join our team and contribute to the success of our gaming industry initiatives. This evergreen position is designed to grow our talent pool for future hiring needs.About the RoleThis role plays a crucial part in managing and executing marketing tasks, supporting campaign strategies, and ensuring...