Customer Service Manager

2 weken geleden

Beringe, Nederland DHL Voltijd

**As a Customer Service Manager, you have an important task: Your day is successful when all orders are shipped on time. You actively work on optimization and structural adjustments. It's a responsible job with plenty of variety and challenges in an experienced team.**

**Your duties as a Customer Service Manager**
- Supporting Customer Service Representatives as needed;
- Prepare and lead meetings with the Client;
- Make sure all the reports and analyzes are presented and shared with your stakeholders;
- Cross-training the team;
- Acting as a sounding board and sparring partner;
- Handling HR-related tasks and conducting performance and job interviews;
- Improving current processes together with the team;
- Contributing to projects within the site.

**Your workplace**

Our High Tech campus in Beringe consists of 5 locations with a total area of approximately 145,000 m2. You will manage a team of 7 Customer Service Representatives. It's a mixed team where a pleasant work atmosphere takes precedence. You report to the Business Process Manager.

**Terms of Employment**
- A fitting salary in CAO scale 10 between € 3.500;
- and € 4.300;
- gross per month;
- 32 to 40 hours per week;
- Flexible day shift between 7:00 and 17:00;
- 8% vacation pay;
- 25 vacation days per year;
- Solid secondary employment conditions, such as: Cao à la carte; a personal benefit budget to be used for self-chosen purposes (e.g., an extra 6 vacation days or a monthly gross payout);
- Opportunity for self-development and advancement at the number 1 Logistics Service Provider globally.

**What do you bring as a Customer Service Supervisor?**
- Leadership experience in Logistics;
- At least 2 years of experience as a Customer Service Representative;
- Excellent English language skills, both written and spoken. Dutch is a plus;
- Customer-oriented, resilient to stress, and communicatively skilled;
- Proficient in Microsoft Excel.
- Disclaimer_

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