Customer Service
3 maanden geleden
Professionele Ontwikkeling en Groeimogelijkheden|Werken in een Ondersteunende en Collegiale Teamomgeving
**Over onze klant**:
Voor onze klant, een internationale, groeiende speler in de FMCG zijn wij op zoek naar een betrokken, customer service officer. Deze ambitieuze organisatie is al ruim 50 jaar actief in deze branche en heeft een duidelijke footprint gezet binnen de internationale markt. De voornaamste reden van het succes is de betrokken en open bedrijfscultuur, die resulteert in een succesvolle samenwerking.
**Functieomschrijving**:
- Fungeren als eerste aanspreekpunt.
- Het opnemen en afhandelen van inkomende telefonische oproepen.
- Meedenken over procesverbeteringen in Customer Service B2B.
- Je zorgt ervoor dat je klant tevreden is en blijft over de dienstverlening.
- Het zelfstandig uitvoeren en controleren van diverse administratieve werkzaamheden.
**Profiel**:
- Je hebt mínimaal MBO+ werk
- en denkniveau.
- Je beheerst de Nederlandse en Engelse taal in woord en geschrift.
- Met SAP of andere ERP-software kunnen werken in een pré.
- Minimaal 1 jaar ervaring in de customer service.
- Je werkt nauwkeurig, hulpvaardig en je bent een teamplayer.
- Je bent stressbestendig, zelfstandig en assertief.
**Aanbod**:
Wij bieden een afwisselende en verantwoordelijke baan in een dynamische organisatie met een informele bedrijfscultuur waar de lijntjes kort worden gehouden. Er is veel ruimte voor initiatieven en eigen inbreng.
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