Supply Chain Planner Customer Support

1 week geleden

Veldhoven, Nederland ASML Voltijd

**Introduction to the job**:
Work in the supply chain area, the heartbeat of the operations, and manage stakeholders on a daily basis. As Supply Chain Planner for our Customer Support activities, you ensure with your operational attitude that KPI's are met in terms of material availability. Grow within the ASML Customer Supply Chain Management (CSCM) department, developing both your Supply Chain Management, communication and entrepreneurial skills.

**Role and responsibilities**:
In the role of Supply Chain Planner your goal is to secure material availability for our end customers by supporting the department on operational activities. You will be responsible and accountable for these activities related to the portfolio of materials (parts or tools) within the Central Fulfillment Management (CFM) department of CSCM. You will also;
- Work closely together with the team in the Central Fulfillment Management department to meet the defined operational targets on KPI's (e.g. Fillrate and Restricted stock).
- Follow-up on forward and reverse flow activities.
- Work closely with the escalation channels to ensure monitor and management of critical materials.
- Prepare reports to support the escalation channels.
- Work closely with our 3PL's worldwide, resolve operational issues to ensure there is no delay on in/outbound flow.
- Initiate operational improvements and deploy them within the CFM department for approximately 10% of your time.

**Education and experience**:

- Relevant bachelor's or master's degree (preferable in Business Administration, Supply Chain or Industrial Engineering domain).
- 1-4 years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement.
- Good understanding of supply chain management processes with focus on planning.
- Experience with an ERP system (ideally SAP) and Excel.
- Capable of resolving operational issues with various stakeholders independently.

**Skills**:

- Strong analytical skills with helicopter view on processes.
- Pro-active and “can do” mentality in a complex environment.
- Result driven, even when obstacles arise.
- Ability to deal with pressure and changing requirements.
- Know how to plan and set priorities.
- Change management competencies.
- Cultural awareness and excellent interpersonal skills.
- Professional communication in English.
- Have a drive to continuously improve on processes.

**Other information**:
Context of the department

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.

**Diversity and inclusion**:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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