Performance & Cost Lead Customer Supply Chain

2 maanden geleden

Veldhoven, Nederland ASML Voltijd

**Introduction to the job**

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and tools and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments, transfers and after sales.

**Job mission**:
In this job you are managing cost and operational performance KPI’s in close cooperation with the regional and Veldhoven teams. By analyzing data, you ensure that parts and tools are being delivered to the field warehouses at the right performance and agreed costs. In case of gaps in a specific region, it is your job to identify them and to drive for continuous improvement together with your colleagues in the region and Veldhoven where you closely collaborate with.

**Role and responsibilities**:
Analyze and provide detailed insights in the performance and costs drivers of our customer supply chain, from supply hub to customer.
- Manage regional performance & costs (KPI management & action planning)
- Drive performance & cost improvement projects
- Communication & report out
- Performance management:

- Periodical cost and performance update
- Performance tracking savings roadmap
- Identify, initiate and drive performance and cost improvement projects (regional & global)

**Education and experience**:

- Relevant bachelor/master's degree (e.g. supply chain or engineering)
- 3-5 years of relevant experience in a large international company, ideally supply chain, engineering, operations or procurement background
- Knowledge of business complexity, supply chain and/or relevant industry

**Skills**:

- A tactical thinker with strong interpersonal, communication and decision-making skills
- Ability to influence with limited power
- Can do mentality
- Strong analytical & problem-solving capabilities
- Drive for continuous improvement of operational & cost performance

**Diversity and inclusion**:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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