Service Operations Manager

2 weken geleden

Delft, Nederland OTT HydroMet Voltijd

**Are you...**
- passionate about making a meaningful impact on the world?
- Do you thrive in an environment where innovation, continuous improvement, and challenging the status quo are the norm?

**If so, we want you on our team**

In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet is on the frontlines, creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives.

Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who’ve been in the industry for decades or have just arrived with fresh ideas. We’re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people’s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology—and gives you the chance to build a meaningful career.

**Watch the video**: "From Sensor to Software"

We are looking for a **Service Operations Manager - EMEA.** This is an in-person role, based in Delft, Netherlands with 25% domestic and international travel.

The **Service Operations Manager - EMEA** is responsible for overseeing and driving operational excellence across the Delft, Fellbach, and Middle East service sites.

This role ensures efficient service delivery, achieving key performance indicators (KPIs) such as on-time delivery (OTD), revenue growth, and billable hours.

This position is ideal for a dynamic leader with a passion for operational excellence, Lean transformation, and driving measurable results in a customer-focused service environment.

**In this role, you will have the opportunity to**:

- ** Operational Leadership & Performance Management**:**Lead and oversee service operations across multiple sites, ensuring consistent and high-performing processes, develop action plans to address performance gaps and identify opportunities for growth, align site activities with organizational goals and standardize operational practices across all service locations. You will also oversee the implementation process for ISO 17025.
- ** Continuous Improvment**:**Build a culture of continuous improvement by mentoring site leads and teams, drive lean conversions across the EMEA service sites, implementing tools and processes & lead Kaizen events
- ** Team Development and Collaboration**: Manage daily lab operations, provide training to staff, provide guidance and mentorship to Service Operations Site Leads, collaborate with cross-functional teams, Sales, Operations, CSS, and R&D to align resources and priorities

**The essential requirements of the job include**:**
- Proven experience in managing service or operations sites, with a track record of achieving operational excellence.
- Strong expertise in Lean methodologies, with hands-on experience driving successful lean transformations.
- Demonstrated ability to deliver on key metrics such as OTD, revenue, and productivity.
- Excellent leadership and team development skills, with the ability to influence and drive change.

OTT HydroMet is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

LI-JT1

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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