Analyst Application Support

7 maanden geleden


Amsterdam Oost, Nederland flatexDEGIRO AG Voltijd

**Who we are**

flatexDEGIRO AG (WKN: FTG111, ISIN: DE000FTG1111, Ticker: FTK.GR) operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge as well as the high efficiency and strong economies of scale enable flatexDEGIRO to continuously improve its service offering to customers. With more than 2.5 million customer accounts and over 67 million securities transactions processed in 2022, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation and digitalization, flatexDEGIRO is ideally positioned for further growth.

Want to know what it’s like to work for flatexDEGIRO?

**The Team**

The Application Support team (“AppSupp”) is a team of six problem-solvers: four of us are located in Bulgaria and two in Amsterdam. We act as the second line of defense in the Support Organization when a technical incident occurs. Our goal is to solve IT enigmas and analyze the impacts of incidents to ensure a total peace of mind for our stakeholders and clients.

**What you will do**
- Responsible resolution of production incidents that are beyond the Level 1 ability to resolve
- If a resolution cannot be found in due time, responsible for escalating the incident to the Level 3 Developers
- Responsible to investigate, troubleshoot and analyze incidents and to perform production changes to resolve issues
- Proactively detect incidents affecting our production environment
- Work with different teams to ensure any recurring technical issues is addressed and any training or documentation requirements are identified and implemented
- Work with various teams across the company and continuously improve knowledge and understanding

**General**
- 0-3 years of professional experience Comply with the Code of Conduct, which describes the behavior and culture expected by flatexDEGIRO.
- Excellent command of spoken and written English
- Good understanding of JAVA stack (linux is considered a plus)
- Good knowledge in SQL and understanding of relational databases
- Background in computer science, IT, engineering, or technology Willingness to work on rotating shifts and on-call

**Interested? This is what we offer you**
- Promise of a good work-life balance
- 30 days paid leave
- An enthusiastic and fun team to work with
- Personal and professional development with access to relevant courses
- Transport allowance or related benefits like a leased electric bike
- Pension plan
- A challenging job in an international and fast-growing company
- A competitive salary
- A lot of freedom executing your role and a chance to shape your own career
- The opportunity to participate in a new, enthusiastic team of likeminded professionals

**To make your life easier**

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start

All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Dutch Branch

Ian Daugherty

Corporate Recruiter



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