Internship: Delivery Processes Mining

4 maanden geleden


Eindhoven, Nederland Philips Voltijd

**Job Title**: Internship: Delivery Processes Mining

**Job title: Internship: Delivery Processes Mining**

**Location**:Eindhoven

**Start date**:November, 2024

**Duration**:6 months minimum

**Contract**:min 32 h/week, preferably 40h/week

**Hybrid**: 2-3x in office

Philips has a number one market share position in Hospital Patient Monitoring (HPM). As part of HPM, our team supports Services Delivery teams globally to deliver the best possible Solutions, Services and Customer Experience. Including Services Delivery Performance Management (SDPM) as a key activity to assure and continuously improve HPM Business performance and Customer success.

Our Services Delivery has evolved pragmatically over the years with several process and tool enhancements. The goal of this internship is to explore options for improving E2E Services Delivery Process Performance by using process mining techniques.

As a result of this internship, we expect concrete proposals for driving productivity, including pros & cons and gaps to be addressed. To help us (re)consider our SDPM processes and tactics going forward.

**Your role**:

- Understand and map ‘as designed’ process.
- Analyze event logs data from information systems for real process discovery and performance analysis in E2E Services Delivery.
- Identify opportunities for cost reduction and inefficiencies elimination in operations, supported by data driven evidence.
- Identify new improvement initiatives to support continuous optimization and improve existing process models.
- Align/spar with SDPM team and leaders
- Challenge established practices
- Consolidate insights and learnings into proposal for future approach(es)

**You're the right fit if**:

- Studying towards your Bachelor’s degree e.g. in Industrial Engineering, International Business, Data Science or related.
- Analytical thinker with detail
- and process-oriented mindset, while keeping the overview.
- Good in English, both verbally and writing.
- Self-starting team player, not afraid to look for information and reach out to new people.
- Proficient in digesting, organizing and transforming large amounts of data into insights.
- Able to work with the team at High Tech Campus (Eindhoven) 1-2 days/week
- Open-minded, eager to learn and work in an international, multi-cultural environment.

**In return we offer you**
- Monthly full-time allowance between €500 - €700 gross, depending on educational level and if you would need to relocate to The Netherlands. If you will perform a part-time internship you will receive the allowance pro-rata.
- Housing compensation, in case of relocating to the vicinity of the office, €300;
- net if location is in the vicinity of Amsterdam, €255;
- net for all other Philips locations. You need to provide a rental contract of the land lord, and your normal home-work travel distance need to be more than 50 km or travel time (one way trip) need to be more than 1.5 hours.
- Travel compensation, if you are not eligible for a free public transport card; you will receive max. €192;
- net
- Paid holidays per internship term.
- The opportunity to buy Philips equipment at our Philips shop

IMPORTANT:
**Part of our selection procedure is a HireVue online interview recording. We are not able to share the outcome of this HireVue interview but will use this as extra selection criteria.**

In order to be considered, you have to be registered as a student during the entire internship period. Formal documentation will be requested. Students from outside the EU enrolled at a Dutch university need to fill in a NUFFIC agreement - which needs to be signed by the student and the university. Please note that the contents of our regular internship assignments are not suitable for professionals (and/or MBA students) with professional work experience.

LI-EU



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