Service Delivery Analyst

1 week geleden

Amersfoort, Nederland FrieslandCampina Voltijd

You will mainly be working 5 days per week at our Central Office in Amersfoort, but will ocassionally also asked to provide support on 2 Factory (Maasdam, Leerdam) location, and 1 Research and Development location located in Wageningen.

Wat we vragen
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-5 years of experience in an IT and/or OT environment.
- Theoretical knowledge and practical experience with IT service delivery concepts and processes (eg. ITIL Foundation)
- Overall knowledge of IT hard
- and software (eg. CompTIA A+ or comparable)
- Overall understanding of infrastructure services
- Experience with vendor management
- Knowledge in market development of network\workstation\server related infrastructure services
- Experience with both customer and internal IT delivery relationship management
- Problem-solving and analytical skills.
- Communication and interpersonal skills, experience with both customer and internal IT delivery relationship management
- Eagerness to learn and adapt to new technologies.
- Ability to work collaboratively in a multicultural and cross-functional environment
- Pro-active approach and flexibility
- Good command of English language, preferrably Dutch as well

Wat we bieden
- Unique company culture of Dutch heritage and international presence
- We offer great work life balance, and competitive salary & benefits package so you can enjoy it
- Workweek of 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 4%, bonus scheme, flexible working hours and the ability to work from home.
- Diverse training and mentoring programs to help you grow on your own professional journey
- Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
- A friendly and informal working environment, yet professional team members as sparring partners
- Autonomy and trust to create longer term impact that helps bring better nutrition to the world
- Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy
- Vacaturetekst- Troubleshooting of user problems and issues while handling user complaints and problem escalation professionally.
- Execute small projects on time in full on budget.
- Coordinate execution of the work with other internal and external teams at the site, internal and external customers, project leaders, third parties on operational level.
- Acting as a contact person for internal/external IT providers in case of on-site activities (scheduling of activities onsite) or remote activities with impact on availability of services for this site (scheduling of activities remote)
- Relationship management with the main site and plant stakeholders and key users to ensure that IT services and projects fulfil business requirements and goals, identify business needs and manage their expectations.
- Guide users of IT services in following correct processes.
- Identify and execute improvements in the operational processes to eliminate recurring incidents, automate manual work (Self Services) or make value proposals for other improvements by other teams.
- Implement IT policies, conduct regular tests on IT compliance and security controls
- Present and manage all infrastructure controls (IT operations and procedures) before and during audit process such as ICF, external audit or cybersecurity assessment.
- Manage performance of services in your scope against agreed KPIs and present periodic reports to Service Delivery Manager.
- Manage 3rd party delivery operationally, including management of budget, purchase/service requests, adherence to SLA.
- Administrative management and execution of processes for asset-, license-, software
- and purchase management.
- Translation of communication from English to local language and vice versa
- Bij FrieslandCampina geloven we in een werkomgeving waar iedereen zich hun volledige en authentieke zelf kan voelen en in hun kracht wordt gezet om het beste uit zichzelf te halen. We omarmen elkaars verschillen en ontvangen graag je sollicitatie, ongeacht je geslacht, geloof, afkomst, seksuele voorkeur, leeftijd, beperking, of nationaliteit. Als wie wij zijn bij jou past, moedigen we je aan om te solliciteren, ook als je niet zeker weet of je aan alle eisen voldoet.- Ons team- Zie alle collega's op LinkedInFor thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
- We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a diff

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