IT Service Desk Analyst
1 maand geleden
**Position Description**:
The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use.
**Principal Duties and Responsibilities (Essential Functions)**:
- Provide world class customer support.
- First level response to incident tickets.
- Accept and solve support issues.
- Migrate and deploy PC’s/ PC images.
- Function and communicate in a global support team.
- Respond to ticketing incidents by priority and assignment.
- Diagnose, analyze, and resolve PC and software problems for internal customers
- Analyze root cause and implement corrective solutions.
- Deploy new equipment to customers from unpacking to delivery.
- When working on any PC, ensure the latest security settings, antivirus are applied
- Maintain inventory of all hardware and software.
- Full time - Five days a week - In the office position (Service Desk is the face of IT)
- Must have automobile and driver’s license.
**Job Specifications**:
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Strong written and oral communication skills.
- Strong customer relationship skills.
- Strong troubleshooting skills and knowledge of IT hardware and software.
**Required Education and Experience**:
- An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
- A+ certification is desired.
- Experience working in a team-oriented, collaborative environment.
- Good knowledge of the English language (and Dutch is preferred)
**Travel**:
Travel could be up to 30% (out of town) as needed for remote support. Frequent support visits required to our sites in Bladel, Terneuzen, Weesp, Belgium - Antwerp, and Zellik.
**Job Types**: Full-time, Permanent
Work Location: In person
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