Customer Information Group Liaison

3 weken geleden

Terneuzen, Zeeland, Nederland DOW BENELUX B.V. Voltijd

About the Role


This Customer Information Group Representative position at DOW BENELUX B.V. involves providing exceptional customer service and support to customers, channel partners, prospects, and general stakeholders. The ideal candidate will be an agent of change, promoting Dow's reputation through excellent customer service.


Key Responsibilities



  • Manage client contact, handle questions and requests of technical/regulatory/sample/literature etc. from inbound calls/emails while giving the best customer service.
  • Ensure all customer enquiries are documented, in accordance with performance and service standards.
  • Use business and process expertise to increase service levels provided to customers.
  • Be able to manage a complex workload with good judgment on activity prioritization.
  • Able to work with different stakeholders/partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service.
  • Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement.

Requirements



  • Minimum a vocational degree (MBO-4) is required.
  • Proven experience in customer service, support or relevant role on emails and telephone, including strong listening, verbal and written communication.
  • Fluent in English and German, capable to verbally communicate with customers and management.
  • Commercial skills (ability to hear sales opportunities and to act upon it): Go getter attitude.
  • Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office).
  • Ability to multitask and prioritize is essential.
  • Ability to adapt and implement new procedures as required to provide excellent customer service.

What Dow Offers You


We invest in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.


Here are just a few highlights of what you would be offered as a Dow employee:



  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
  • Become a Dow shareholder through various employee stock programs.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

About Dow


Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future.


We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting .


As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.

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