Customer Information Group Representative

3 dagen geleden

Terneuzen, Zeeland, Nederland DOW BENELUX B.V. Voltijd

At Dow, we believe in putting people first and delivering integrity, respect, and safety to our customers, employees, and the planet. Our people reflect the communities we live in and the world where we do business. Their diversity is our strength.

We're a community of relentless problem solvers who offer daily opportunities to contribute your perspective, transform industries, and shape the future. Our purpose is simple: to deliver a sustainable future for the world through science and collaboration.

About this role

As a Customer Information Group Representative, you'll be part of our Customer Information Group (CIG) team in Terneuzen, Netherlands. This contact center supplies information about Dow's products to customers, channel partners, prospects, and general stakeholders.

The team receives and responds to escalated requests on behalf of customers and prospects for products and services, while sharing information across specific Dow businesses and functions.

Responsibilities

  • Be an agent of change by promoting Dow's reputation and providing excellent customer service.
  • Manage client contact, handle questions and requests of technical, regulatory, sample, or literature from inbound calls/emails, while giving the best customer service.
  • Ensure all customer enquiries are documented, in accordance with performance and service standards.
  • Use business and process expertise to increase service levels for customers.
  • Be able to manage a complex workload with good judgment on activity prioritization.
  • Work with different stakeholders/partners in the organization: Product Stewards, Regulatory team, Sales, and Customer Service.
  • Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement.

Qualifications

  • Minimum a vocational degree (MBO-4) is required.
  • Proven experience in customer service, support, or a relevant role on emails and telephone, including strong listening, verbal, and written communication.
  • Fluency in English and German, capable of verbally communicating with customers and management.
  • Commercial skills (ability to hear sales opportunities and act upon it): Go-getter attitude.
  • Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office).
  • Ability to multitask and prioritize is essential.
  • Ability to adapt and implement new procedures as required to provide excellent customer service.

Benefits

We invest in you. Dow invests in total rewards programs to help you manage all aspects of your life: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, and emotional wellbeing, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long-term financial goals.
  • Become a Dow shareholder through various employee stock programs.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement, and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Global Paid Time Off (PTO) policies: Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

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