Ecommerce Consumer Experience Manager

3 maanden geleden

Utrecht, Nederland JACOBS DOUWE EGBERTS Voltijd

eCommerce Consumer Experience Manager
- E-Commerce
- Utrecht
- Full-time
- Netherlands

**_To start with, the position of eCommerce Consumer Experience Manager sits comfortably in the Finance & Data Analytics team. An incredibly diverse team that helps each other learn, grow and develop. Just how we like it As a eCommerce Consumer Experience Manager you will be asked to drive growth through defining and executing data-driven strategy for Consumer to increase consumer experience by combining the disciplines of User Research, UX/UI, experimentation, A/B testing, and personalization. and overall drive data driven mindset in the eCommerce organisation. For this, we don’t just need you to be a knowledgeable professional but also strongly rely on your interpersonal skills as well as your drive for success. Know that you’ll have a crucial role in creating and protecting the impact we look for in our value chain. With this said, we like you to take responsibility over the following tasks:_**
- _ Be the voice of the consumer driving long term strategic decisions_
- _ Be the go to person when translating customer pain points and opportunities (needs/behaviors/preferences) into detailed product requirements thanks to quality research_
- _ Drive our experimentation cycle and outcome through A/B testing and more_
- _ Set high standards for UX/UI_
- _ Develop and further improve RFM model to guide the personalization framework and further engage our end consumers_
- _ Be a manager for your direct reports_
- _ Develop high performing teams and build the right talent pool and succession_

**Qualifications**:

- _ Experience with end consumer experiments _
- _Experience with personalization and segmentation;_
- _ Experience with basic programming (HTML, CSS and JavaScript);_
- _ Highly motivated and deeply curious about (guiding) consumer behavior through all channels;_
- _ Positive attitude and strong work ethic;_
- _ You are technical and analytical, but also creative;_
- _ You have excellent verbal and written communication skills in English;_
- _ Experience with training and coaching junior employees;_
- _ Experience with white label design systems is a plus;_
- _ Curious, investigative, challenging, motivating, analytical personality_

Additional Information
- The future of work is hybrid, with both office and home playing an important role. At JDE Peet's, we value meeting colleagues in the office to unleash the possibilities of coffee and tea together and we enjoy our focus time when working from home. Join us and you will experience both. Because it’s amazing what happens over a cup of coffee._

**_ Whether or not you are with us, two, four or thirty years, it doesn’t matter. We help you build your skillsets and potential career. We offer a solid and competitive base salary and ad additional benefits to the mix. To name a few: Learning and development budget, career development, Insurances, pension plans and a minimum of 25 + 12 ADV days of paid holidays (because we care and want to offer you a healthy work - life balance)_**
- #unleashyourpossibility #acupofamazing _#LI-Hybrid

**Who we are?**

JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

**What’s it like to work at JDE Peet’s?**

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple - JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. We’ve worked hard to build an open, collaborative environment where you can approach anyone and be heard.

At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea. We also believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. No matter who you are, where you come from, how you live your life, or how you enjoy your coffee or tea, you can fulfil your ambitions and contribute to our success.

**When you grow, we grow, and coffee & tea grows.**

**UNLEASH YOUR POSSIBILITY

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