Natural Language Processing Analyst

2 weken geleden

Amsterdam, Nederland Adroit People Ltd. Voltijd

We are looking for a Natural Language Processing Analyst to join our Expert Services Team. Our NLP Analysts play a crucial role in creating intuitive and intelligent experiences across multiple text and voice channels. NLP Analysts use our established NLP tools and features to support conversational experiences that drive business outcomes.

**RESPONSIBILITIES**
- Research and analyze the scope of intents within the linguistic and technical dimensions of bot's capabilities.
- Establish intent and entity scopes.
- Identify training needs/ gaps.
- Collaborate with design and development teams to ensure NL performance supports positive UX.
- Define the approach towards using specific platform features to service the needs of business use cases.
- Clean, label, and prepare training data.
- Create and maintain testing data sets to verify NLU performance.
- Analyze chat/call history and optimize intent/entity training.
- Debug the bot behavior and fix NL issues.
- Create intent/ entity accuracy reports.

**Years of experience needed -**
- 3+ Years of experience

**Technical Skills**:

- Excellent written and spoken communication skills
- An appreciation for constant learning and solutioning
- A willingness to take on challenges that are not clearly defined
- Strong customer relationship management skills
- Understanding of User Experience principles and techniques
- Hands-on experience with chatbots and voice assistants
- Background in linguistic analysis of conversational language
- Ability to explain complex concepts to a diverse audience and advocate for solutions that optimize the capabilities of the Kore.ai platform
- Familiarity with G-Suite, Office 365, and collaboration tools like MS Teams and Slack
- Training in computational linguistics. Knowledge of deterministic and probabilistic models.
- Experience building ML model data sets
- Experience in data analysis. Including cleaning, classification and labeling
- Experience fine tuning ASR and TTS models, background in speech acoustics
- Programming capabilities in Javascript & Python
- An understanding of text processing pipelines

**Certifications Needed**:

- Bachelor's Degree in Computer Science, Computational Linguistics, or related field plus 1-3 years’ professional experience
- Masters Degree in Computer Science, Computational Linguistics, or related field preferred

**Job Type**: Contract
Contract length: 2 months

**Experience**:

- Natural Language Processing: 3 years (preferred)

**Language**:

- Dutch (preferred)

Work authorization:

- Netherlands (preferred)

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