Management IT Area Lead

6 maanden geleden

Amsterdam, Nederland ING Voltijd

Do you love problem solving and take pride in creating outstanding employee experiences? Are you an optimistic and compassionate person who thrives off helping others be successful? If yes, we are looking for you to join our team and help improve the products and services we offer to our employees.

**Who we are**

We are Global Digital Workplace & Employee Experience at ING and we deliver digital workplace services for 60,000 colleagues worldwide. We ensure that our colleagues can work simple and safely with any device, wherever they are at home, in the office or in another country. Specifically, we provide laptops, (virtual) desktops, mobile and fixed telephony, video conferencing, digital workplace software (e.g. Outlook, SharePoint, Windows and Office 365). We also provide the infrastructure and support for these services.

This department is also responsible for leading key employee experience initiatives related to knowledge management, search and employee service experience. The purpose of these initiatives is to improve overall employee satisfactions by providing simple and easy-to-use digital services and experiences.

The Global Digital Workplace & Employee Experience organization consists of more than 100 talented engineers and customer journey experts, who are working together to deliver and own best in class services and experiences for our employees. Within Global Digital Workplace & Employee Experience there are three Tech Areas: Microsoft 365; Modern Management (endpoints); Employee Suppport Services & Experience. Each of these Tech Area is headed by an IT Lead. IT Area leads report to the Global Tech Lead. Together with other Area Leads and Global Tech Lead, you are part of the Leadership Team for one of the domains. We are looking for somebody acting as IT Area lead with broad knowledge and experience.

**Roles and Responsibilities**

A successful IT Area Lead
- Creates an awesome atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work.
- Actively peers with the other Area Leads and Tech Lead on the delivery and priority of the work.
- Uses his/her skills to attract and retain the best talents and create the best culture in Agile way of working.
- Values engineering craftsmanship and develops craftsmanship of the employees working in his/her respective area. Provides high-level strategic guidance to their direct reports (either individuals or middle-managers).
- Keeps IT budget and headcount related to the area in control.
- Encourages innovative thinking, for instance by stimulating our own conferences.
- Makes sure that we keep our commitments to risk, security and compliance.
- Positively contributes to improving the larger IT Organization

IT Area Lead is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated manager's conduct profile. This role requires emphasis on the following:

- You are an AWESOME leader
- Being inspiring and exude energy and passion
- Excellent strategic management / decision taking skills
- Empowering people management style
- Mindset of openness and willingness to try new ways of working
- End-to-end ownership mindset
- A degree in a technical or business discipline
- Proven experience in IT / Employee Experience management, preferably in a complex matrix organisation
- Experience in an Agile context
- Strong leadership and people management skills
- Having a continuous improvement mindset
- Are a role model and an ambassador for our culture in cross departments
- Experience with Investment related context is considered a pro
- You shine

**What will you do?**
- You manage the IT Area for Digital Workplace Support Services & Employee Experience (~25 employees located in The Netherlands and Poland).
- You are responsible for providing support to ING colleagues worldwide via a Global It Workplace Service Desk, On-Site support in The Netherlands, VIP Support to Board members and Senior Leadership, Service Managers, Business Intelligence, Support Functions, and Customer Journeys.
- You are responsible for key support functions within the department (finance, contract management, program management).
- You are responsible to steer the customer journey team to design and implement simple, easy, instant and relevant employee journeys.
- You are the final responsible for the Global IT Workplace Service Desk and vendor contract.
- You establish and monitor quality metrics and constantly strive to improve quality and efficiency of the Global Workplace Services and support provided to our employees worldwide.
- You make sure the employees’ voice is translated into the innovative and customer-focused improvements you and your team create.
- You are responsible for the overall employee satisfaction and you manage the customer feedback loop from beginning to end (incl. NPS survey, NPS call-back, data analysis and reporting) together with Customer Journet team, Service Managers and Business Intell

  • Team Lead IT Services

    2 weken geleden

    Amsterdam, Nederland ING Netherlands Voltijd

    We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement. The Team Your Chapter consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you...

  • Chapter Lead IT Integration

    2 weken geleden

    Amsterdam, Nederland ING Voltijd

    We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement. **The Team** Your **Chapter** consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you...

  • Chapter Lead IT Integration

    6 dagen geleden

    Amsterdam, Nederland ING Netherlands Voltijd

    We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement.The Team Your Chapter consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you guarantee...

  • IT Integrator

    7 maanden geleden

    Amsterdam, Nederland Qualogy Voltijd

    Waarom Werken bij Qualogy? - Inspirerende interim IT-opdrachten- Direct een vast contract als IT-consultant- Opleidingsbudget van €1500 - €2500 bij dienstverband 9950 For our client in Amsterdam, we are looking for an **IT integrator (Software Package Selection)** **The job description**: IT Integrator jobs focus on project management and coordination...

  • Chapter Lead IT Integration

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Netherlands Voltijd

    We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement.The TeamYour Chapter consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you guarantee...

  • Chapter Lead IT Integration

    2 weken geleden

    Amsterdam, Nederland ING Netherlands Voltijd

    We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement.The TeamYour Chapter consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you guarantee...

  • IT Chapter Lead

    2 maanden geleden

    Amsterdam, Nederland ING Voltijd

    We are looking for an experienced IT Chapter Lead who will contribute to the delivery of the IT services in the domain of Human Resources. Being the IT Custodian for Global HR, our squads support a wide range of IT solutions, ranging from Workday to HR DataLake, from Learning management Solutions via Data transfer solutions to global Payroll. The solutions...

  • Product Area Lead Data Foundation and Support

    7 maanden geleden

    Amsterdam, Nederland ING Voltijd

    ING is looking for a Product Area Lead within the Global Data Platform Tribe, responsible for the development, rollout, and continuous enhancement of our Global Data Platform. This senior leader will play a key role in ING's journey to become data-enabled and our transformation towards our global data and analytics platform. **The Team** The Product Area...

  • Credit Risk Model Validation Area Lead

    2 maanden geleden

    Amsterdam, Nederland ING Voltijd

    ING is looking for a senior risk manager to join the Credit Risk Model Validation team_ At ING, we are constantly evolving to meet the dynamic needs of our organization and the ever-changing financial landscape. As part of our commitment to maintaining the highest standards of risk management, we are providing an opportunity for a visionary leader to join...

  • Lead, Quality Management System

    6 maanden geleden

    Amsterdam, Nederland Santen Voltijd

    **Company Description** As a global specialized company dedicated to ophthalmology, Santen carries out research, development, marketing, and sales of pharmaceuticals, over-the-counter products, and medical devices that benefit patients in over 60 countries. Santen’s long-term vision is to become a social innovator in ophthalmology and address social and...

  • Delivery Product Lead Tfs

    6 dagen geleden

    Amsterdam, Nederland ING Voltijd

    **Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...

  • Product Area Lead, Data Tribe DBNL

    6 maanden geleden

    Amsterdam, Nederland ING Voltijd

    Leads a collection of different teams (mostly product teams) which have the same or related purpose to develop, implement and/or maintain products and/or services to support the achievement of an optimum experience for ING’s customers. Oversees income and expenditure for a specific product to execute P&L responsibility appropriately.   About Us The...

  • IT Lead

    6 maanden geleden

    Amsterdam, Nederland ABN AMRO Voltijd

    IT Lead **In het kort**: Lijkt het je interessant en leerzaam om te komen werken voor het uitdagende IT domein van Finance & Risk in het Finance & Risk data domain verder vorm te geven? Als IT Lead ben je dagelijks bezig met het innoveren, versnellen en vereenvoudigen van het Finance & Risk applicatie landschap van ABN AMRO. Hierdoor draag je bij aan de...

  • Chapter Lead C++

    4 dagen geleden

    Amsterdam, Nederland ABN AMRO Voltijd

    Chapter Lead C++ **At a glance**: **Your job**: **Job Context**: ABN AMRO Clearing is designated as a mono-line company within ABN AMRO and holds its own banking license (ABN AMRO Clearing Bank NV). Globally the company consists of about 900 FTEs (excluding externals) and is self-sufficient, organizing its own supporting organization. As a chapter lead, you...

  • Product Lead

    3 weken geleden

    Amsterdam, Nederland ING Voltijd

    **The opportunity** Core Bank and Generics (NRC-FIAT) are 2 Tech tribes within ING Netherlands, servicing various business lines, from Private Individuals, to small medium enterprises to wholesale banking corporate clients. Account management, interest calculations, interest/balance set off, account structures, for EUR and foreign currency accounts. These...

  • Product Area Lead, Data Tribe DBNL

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Job DescriptionWe are seeking a skilled and experienced leader to join our Data Tribe at ING. As a Product Area Lead, you will be responsible for leading a collection of teams that develop, implement, and maintain products and services to support our customers.You will oversee income and expenditure for specific products, ensuring P&L responsibility is...

  • IT Chapter Lead

    6 maanden geleden

    Amsterdam, Nederland ING Voltijd

    As an IT Chapter Lead, you will play a critical role in building and improving our platforms for Cards NL, leveraging your expertise in both development and operations. At ING, we work collaboratively in multi-disciplinary teams using Scrum, Agile, and DevOps principles, with a focus on end-to-end ownership of customer journeys and products. In this role,...

  • Chapter Lead IT Integrator

    4 maanden geleden

    Amsterdam, Nederland ING Voltijd

    As a Chapter Lead IT Integrator you report hierarchically to the Global IT Area Lead SEPA Processing. **The Team**: As part of the SEPA Chapter Lead team, you will lead a chapter of 10-20 internal and external engineers. ING used to have the role of Feature Engineers, which was a combined role IT Integrator and Blue Print Expert (Business Analyst). In the...

  • Chapter Lead IT Integration

    6 dagen geleden

    Amsterdam, Nederland ING Netherlands Voltijd

    We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement.The TeamYour Chapter consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you guarantee...

  • Lead Business Management Cio Office

    4 weken geleden

    Amsterdam, Nederland ING Voltijd

    **Background**: It is Finance & Risk's purpose to take a leading role in shaping and delivering the CFO, CRO and Global Financial Crime & Fraud Prevention landscape, allowing a better focus and support from Tech on CFO and CRO agendas. The domain provides robust and reliable Tech solutions that enhance speed, scale, security, and efficiency, while it enables...