Facilities Services Clerk

3 weken geleden

Den Haag, Nederland International Criminal Court (ICC) - Cour Pénale Internationale (CPI) Voltijd

**Posting Date**:

- 10/03/2025

**Deadline for Applications**:

- 18/03/2025 (midnight The Hague time)

**Organizational Unit**:

- Facilities Management Unit, General Services Section, Registry

**Duty Station**:

- The Hague - NL

**Type of Appointment**:

- Short Term Appointment

**Minimum Net Annual Salary**:

- €42,032.00

**Contract Duration**:

- to be determined
- Special Notice:_

A Short-Term Appointment is used to recruit staff to meet short-term needs. The duration of this assignment is provided above. The maximum duration of a short-term appointment including extensions shall not exceed 12 months.

A Short-Term Appointment does not carry any expectancy, legal or otherwise, of renewal and shall not be converted to any other type of appointment.

Due to the short-term nature of the assignment, the ICC reserves the right to make an appointment at one grade lower than that stated in the vacancy with a modified job description.

The terms and conditions of service for staff members appointed under a short-term appointment are governed by ICC/AI/2016/001.

Important:
Applicants will be responsible for any expenses incurred in relation to: visa, travel to and from, and relocation to and from the duty station, in the event of an employment offer.

A staff member in the General Service category who has been locally recruited shall not be eligible for the entitlements and/or benefits exclusively applicable to internationally recruited staff.

**Organisational Context**

The General Services Section (GSS) organizationally belongs to the Division of Management Services in the Registry. The GSS consists of four units: the Facilities Management Unit (FMU), that is responsible for operation and management of the owner occupied Headquarter Premises at The Hague and assessment and adaptation of rental premises at the Court’s Field Locations; the Procurement Unit (PU) which provides value for money goods and services required by all Organs of the Court; the Transport and Logistics Unit (TLU), providing distribution, supply chain services, fleet management and shipping at HQ and Field Locations. The Travel Unit (TU) is responsible to provide all official travel of the ICC. The Chief GSS reports to the Director of Management Services.

The ICC Headquarter Premises are purpose-built facilities with an overall useful space of 56,000 m2. The building has an office part for up to 1,200 staff members, 3 courtrooms equipped with interpretation facilities and audio-visual technology according to international standards, detention areas, a media centre, a conference centre, staff and visitors’ restaurant, library, a visitors’ centre and exhibition area, parking space and extensive landscape. Furthermore, the ICC operates offices in several of the countries in which investigations are being conducted.

**Duties and Responsibilities**

Under the direct supervision of the Associate Facilities Officer, the incumbent performs the following tasks:

- Co-ordinates the day to day work of the Facilities Management Unit in its delivery of service to its clients.
- Provides a client-friendly point of contact for clients who seek delivery of facilities services through clear, honest and courteous responses to queries.
- Provides a point of contact from personal enquiries for FM services, answering questions honestly, promptly and accurately or referring the query to the relevant technical or management entity. In this role, the incumbent is the face of GSS and FMU.
- Reviews requests for materials, service or facilities bookings for completeness, makes enquiries from clients or service delivery personnel if necessary in order to distribute comprehensible tickets; identifies the service provider (technical, insourced, outsourced), and assigns or reassigns the task accordingly. After the goods or service have been delivered, liaises with the client and service provider while also providing after care including quality control and client satisfaction, then finalizes/archives the ticket.
- Receives and reviews for completeness requests for office moves; after approval co-ordinates with the requesting office and schedules the delivery of the service including provision of new or replacement furniture.
- In response to new arrivals or staff movements, issues office keys to staff and interns recording such issuance and returns in the FM tools system.
- Updates and maintains the use of flex desks and meeting rooms, seeking to allocate the best resource for the intended use, e.g. number of people, requirements for catering, interpretation, water service, VIP etc. Coordinates with service providers for cleaning and/or catering as necessary; ensures the room is ready for the next intended use. Makes sure the meeting services is a one-stop shop for the internal client.
- Quality controls the internal work ticket system for accuracy and completeness of information from clients and from insourced and outsourced service delivery personnel.
- Over

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