Functional Application Manager

3 weken geleden

Rotterdam, Nederland Erasmus Universiteit Rotterdam Voltijd

**Introduction**:
**Job description**:
To allow end users to be self-sufficient, we provide access to our knowledge-bases where users can find information via FAQs.

**Day-to-day**:

- The day starts with a daily scrum meeting, when you'll discuss what you did yesterday, the impediments you've encountered, how the team can help you, and what you're going to do today. Next, you'll go through the Jira ticket board as a team to discuss the status of unassigned or pending tickets._
- During lunch you and several of your colleagues visit the foodcourt, which has a wide array of establishments to choose from. You're surrounded by students and colleagues from other departments; it's a great place to connect with people outside of your own department._
- After returning from lunch, there's a knowledge session planned, which you and your direct colleagues are hosting. One of your colleagues is absent, due to an overlapping meeting they they need to attend about the implementation of Microsoft 365. During the knowledge session you inform the business about new features which are available in OSIRIS, and how they can use these features in their workings. The business has already prepared some questions, some of which are easily answered and overlap with one another. You take this as input to update the knowledge base because you realise multiple users were experiencing the same difficulty. The day is nearly at an end, and you're deciding whether you're going home, or if you want to visit the Paviljoen restaurant or the Smitse campus café, but before you leave, you write yourself a quick note describing your day, so you're well prepared for tomorrow's daily scrum._

**Job requirements**:

- HBO+ education (preferably management or informatics, computer science, business information management)
- Fluent in English (CEFR C1)
- Fluent in Dutch (CEFR C1)
- Certified in one of the following: ITIL, ASL, Scrum/Kanban, Lean, Prince2, PMP, ToGAF, BiSL, ArchiMate, BPMN
- If unavailable, this can be included in the onboarding.

Preferences:

- Versatile and knowledgeable in your experience with technology (e.g. system design, development, implementation)
- Communicative
- Looking to make a positive social impact
- Explorative towards the needs of the users (e.g. user support principles and practice)
- Enthusiastic about sharing your knowledge and know-how (e.g. facilitated training)
- Knowledgeable in an academic or multi-disciplinary environment
- Microsoft 365 (Teams, Sharepoint, Office)
- Osiris
- Canvas or another LMS
- Atlassian / Confluence

**Employment conditions and benefits**:
We offer an ambitious, international and dynamic environment, in which we compete with the top universities and business schools in the world. Your ambition and personal drive will be greatly valued, and we invest in personal development.

Erasmus University has attractive employment conditions, which include a holiday allowance of 8 per cent, an end-of-year bonus of 8.3 per cent, and a considerable number of vacation days.

EUR offers all employees an annual personal career budget which can be used to advance your skills and competences. There are lots of _training, development, and coaching opportunities_ at EUR too.

**Employer**:
**Faculty / Institute / Central service**:
**Rotterdam School of Management, Erasmus University (RSM)** is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam - a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers.

**Department**:
**Additional information**:
**Applying**:

- Motivational letter (in English)
- CV (in English or Dutch)

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