IT Service Desk Agent

2 maanden geleden

Leiden, Nederland Nomios Voltijd

**We are Nomios**

At Nomios, we are dedicated to delivering cutting-edge network solutions that drive the success of businesses worldwide. As a leading provider of network infrastructure and security, we pride ourselves on our innovative approach and commitment to excellence. Our team is passionate, skilled, and always ready to tackle new challenges. We are looking for a talented and motivated IT Service Desk Agent to join our dynamic team.

**Key Responsibilities**:
**Hardware Support**:

- Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals.
- Perform basic hardware repairs and upgrades under supervision.
- Coordinate with vendors for hardware replacements and repairs as needed.

**Ticket Management**:

- Respond to service desk tickets promptly and professionally.
- Prioritise and escalate tickets according to severity and impact on business operations.
- Maintain accurate documentation of ticket resolution processes and updates.

**Software Support**:

- Assist users with software-related inquiries and issues, ensuring timely resolution.
- Collaborate with internal teams to test and deploy software updates and patches.

**Operating System Maintenance**:

- Support users with operating system issues on Windows and macOS platforms.
- Perform basic OS configurations and installations as required.
- Stay informed about the latest updates and best practices for Windows and macOS environments.

**MDM (Mobile Device Management)**:

- Assist in managing Mobile Device Management (MDM) solutions such as Azure and Jamf.
- Help configure and deploy mobile devices, ensuring compliance with company policies and security standards.
- Troubleshoot MDM-related issues and provide user training as needed.

**Asset Management**:

- Assist in maintaining an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
- Participate in asset tracking, tagging, and disposal processes.
- Support asset audits and compliance checks to ensure proper asset management procedures are followed.
- Pursuing a degree in Computer Science, IT, or related field.
- Basic knowledge of computer hardware, Windows/macOS, and software troubleshooting.
- Strong problem-solving, communication, and time management skills.
- Team player with a willingness to learn.

**Why Join Nomios?**
- Innovative Environment: Work with the latest technologies and industry-leading solutions.
- Professional Growth: Opportunities for continuous learning, certifications, and career advancement.
- Collaborative Team: Join a supportive and skilled team of network professionals.
- Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Impactful Work: Contribute to exciting projects that make a real difference for our clients.

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