Guest Service Agent Waldorf Astoria Amsterdam

2 maanden geleden

Amsterdam Centrum, Nederland Hilton Voltijd

Guest Service Agent | Waldorf Astoria Amsterdam

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Breakfast Server Team Member

    2 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Company OverviewWelcome to Waldorf Astoria Hotels & Resorts, a premier hospitality brand that offers an exceptional guest experience. Our team members are dedicated to delivering personalized attention and creating unforgettable moments for our guests.In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and...

  • Steward - Waldorf Astoria Amsterdam

    7 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Steward - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the...

  • Guest Service Manager

    4 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Welcome to the timeless luxury world of Waldorf AstoriaAround the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that...

  • Housekeeping Houseman

    7 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Housekeeping Houseman - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and...

  • Chef de Partie

    6 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Chef de Partie - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria**Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the...

  • Waldorf Astoria Amsterdam Human Resources Development Professional

    3 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Job DescriptionWe are seeking a highly motivated and organized Human Resources Intern to join our team at Waldorf Astoria Amsterdam. As a Human Resources Intern, you will play a vital role in ensuring consistent quality of customer service is provided to guests and team members in accordance with the Waldorf Astoria True Service...

  • Housekeeping Room Attendant

    3 maanden geleden

    Amsterdam Centrum, Nederland Waldorf Astoria Amsterdam Voltijd

    **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of sincerely elegant...

  • Pastry Demi Chef de Partie Waldorf Astoria Amsterdam

    4 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Pastry Demi Chef de Partie | Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment...

  • Commis de Rang Spectrum

    1 maand geleden

    Amsterdam Centrum, Nederland Waldorf Astoria Amsterdam Voltijd

    **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service...

  • Housekeeping Room Attendant

    6 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Housekeeping Room Attendant - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional...

  • Breakfast Chef de Partie

    7 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Breakfast Chef de Partie - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment...

  • Demi Chef de Partie

    6 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Demi Chef de Partie - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and...

  • Housekeeping Floor Supervisor

    6 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Housekeeping Floor Supervisor - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional...

  • Breakfast Demi Chef de Partie

    6 maanden geleden

    Amsterdam Centrum, Nederland Hilton Voltijd

    Breakfast Demi Chef de Partie - Waldorf Astoria Amsterdam **Welcome to the timeless luxury world of Waldorf Astoria** Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional...

  • Housekeeping Room Attendant

    4 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Welcome to the timeless luxury world of Waldorf AstoriaAround the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of sincerely elegant service...

  • Housekeeping Room Attendant

    7 maanden geleden

    Amsterdam, Nederland Hilton Voltijd

    Housekeeping Room Attendant - Waldorf Astoria Amsterdam( Job Number: HOT0AH28) Work Locations :Waldorf Astoria AmsterdamHerengracht 542-556North HollandAmsterdam1017 CG Welcome to the timeless luxury world of Waldorf Astoria Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as...

  • Reservations Intern

    4 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    We are looking for an Intern to join our team starting from February 2025!A few words from Kirsten, our former Reservations Intern:"What I enjoy most about my internship within the Reservations department, is being able to perfect every unique stay to be personalized to the guest their wishes and making their stay extra memorable." Welcome to the timeless...

  • Executive Chef Assistant

    2 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    About UsWelcome to Waldorf Astoria Amsterdam, a luxury hotel where exceptional service and rich heritage come together. As part of Hilton Worldwide, we are dedicated to providing our guests with unforgettable experiences.

  • Pastry Chef de Partie

    7 maanden geleden

    Amsterdam, Nederland Hilton Voltijd

    Pastry Chef de Partie - Waldorf Astoria Amsterdam( Job Number: HOT0AOJP) Work Locations :Waldorf Astoria AmsterdamHerengracht 542-556North HollandAmsterdam1017 CG Welcome to the timeless luxury world of Waldorf Astoria Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh,...

  • Luxury Restaurant Server

    3 weken geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Job OverviewWe are seeking a highly skilled F&D Waiter (Spectrum**) to join our team at Waldorf Astoria Amsterdam. As an ambassador of exceptional customer service, you will be responsible for delivering an outstanding dining experience to our discerning guests.