Contract Support

3 maanden geleden

Amsterdam, Nederland CBRE Voltijd

**Contract Support**

**Job ID**
- 181298**Posted**
- 05-Sep-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Accounting/Finance, Administrative, Customer Service

**Location(s)**

Amsterdam '- Noord-Holland - Netherlands, Antwerp - Antwerpen - Belgium, Baarn '- Utrecht - Netherlands, Bern - Bern - Switzerland, Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Brussels - Brussels Hoofdstedelijk Gewest - Belgium, Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland, Edinburgh - Scotland - United Kingdom of Great Britain and Northern Ireland, Eindhoven '- Noord-Brabant - Netherlands, Geneva - Geneve - Switzerland, Genk - Limburg - Belgium, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Newcastle upon Tyne - England - United Kingdom of Great Britain and Northern Ireland, Zurich - Zurich - Switzerland

**Job Purpose**:

- Provide exceptional customer service and comprehensive financial and administrative services to clients by working closely with Operations Teams and Finance department.
- Manage service contract renewals
- Negotiate terms with suppliers to achieve the best value solution for the client
- Liaise with vendors and the client to assure the alignment regarding service needs and cost
- Raise service contract and none contract (time and material) purchase orders in Coupa/ Peoplesoft.
- Support new supplier onboarding as required.

**Key Tasks**:

- Understand and interpret service contract needs using data provided.
- Maintain contract tracker documents with contract renewal information (PO number, date PO raised, final pricing, approval date).
- Report KPI data on a monthly basis.
- Liaise with client Sourcing Point Of Contacts (SPOC) when required.
- Ensure correct storage of finalized service contracts
- Log savings in Value Track
- Contribute to savings projects and strategies
- Attend and lead periodic vendor business review meetings
- Monitor and manage invoices together with Operations Team and Finance (daily)
- Monitor and manage all change requests from the client (weekly). Ensure reported to Finance each quarter for budget requirements.
- Drive implementation of savings opportunities to ensure customer and contractual financial savings.
- Liaise regularly with the Help Desk teams to ensure all service requests are met and ensure all inquiries to Contract Support are responded to promptly.
- Attend a weekly alignment meeting with Operations, Quality and Finance.

**Person Specification**:

- Excellent PC based skills, with experience in Word, Excel, PowerPoint and Outlook
- Experienced negotiator
- Fluent in English
- Organised and able to track progress of multiple tasks in parallel
- Excellent communication skills both written and verbal
- Experience of using Smartsheets
- Experience with Vantage
- Experience with Value Track
- Ability to speak Dutch, Flemish, French or German
- Previous experience in Procurement/Sourcing
- An understanding of the Laboratory operations and Services business

**CBRE GWS**
- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.**Find out more

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