Principal Assistant Contracts and Support

7 maanden geleden

Den Haag, Nederland Spektrum Voltijd

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**
- First line functional support for Acquisition users of EBA, resolving day-to-day operational problems in support of the Principal Contracting Officer/DCOA and EBA Business Support Office (BSO);
- Liaise with Second Line support (IT) to document functional requirements/errors of EBA through, and in conjunction with, the Principal Contracting Officer/DCOA and/or EBA BSO;
- With the Principal Contracting Officer/DCOA and EBA BSO, provide training to Acquisition/Requestors/external users of EBA/Neo; Create and maintain related training material;
- Maintain and control quality of Acquisition Master Data;
- Design and develop reports and dashboards, provide access control to Business Intelligence users, and provide expertise for the maintenance of metadata;
- Support User Acceptance Testing and provide assistance in upgrades and patch releases to the Acquisition EBA/Neo system;
- Provide technical and functional expertise to EBA/Neo Acquisition/Requestors/external users and related stakeholders;
- Support change process for introduction and integration of new functionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCI Agency;
- Support producing detailed Standard Operating Procedures (SOPs), business processes and other documentation, as needed, related to Acquisition processes used in EBA;
- Work independently without the need for supervision; supervise more junior staff when required;
- Support audit reviews as needed;
- Build strong relationships with other strategy and policy staff as well as System Functional Administrators inside and outside NCI Agency;
- Deputize for higher grade staff, if required;
- Performs other duties as may be required

**Essential Skills and Experience**
- Excellent knowledge of incident management processes, and experience in this area
- Good functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite);
- Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another;
- Current experience and demonstrable skills in analysis, design, testing, implementation and support of ERP systems preferably based on Oracle E-Business Suite (EBS) version R12 or later;
- Proven track record in documenting business processes and procedures.
- Working in cross-functional teams

**Desirable Skills and Experience**
- Working in the public sector;
- Prior experience of working in an international environment comprising both military and civilian elements.
- Knowledge of NATO responsibilities and organization

**Education**
- Higher vocational training in a relevant discipline with 4 year p

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