Customer Service Lead

2 weken geleden

Son, Nederland Prodrive Technologies Voltijd

As the Customer Service Lead, you will be responsible for overseeing the customer service performance for our key customers, with a strong focus on operational excellence, cost management, and continuous improvement. You will ensure the delivery of high-quality after-sales service, driving exceptional customer satisfaction and operational efficiency._

**We are Prodrive Technologies**

We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.

**About the role**

In this role, you will collaborate closely with cross-functional teams, including the Customer, Quality engineers, Customer Account Teams, Life cycle management Teams, and other internal stakeholders. Your focus will be on enhancing customer satisfaction and extending the lifetime of our customers’ products by proactively addressing issues, managing service delivery timelines, and implementing continuous improvements within the customer service process.

By fostering a culture of operational excellence, driving cost-effective solutions, and ensuring timely resolution of customer challenges, you will strengthen customer relationships, maximize product performance, and contribute to the long-term success of both the company and its customers.

**Key Responsibilities**
- You will lead & support the team of the system analysis engineers.
- Oversee the timely and effective resolution of customer requests, including Root Cause Analysis, repairs, and upgrades.
- Track and monitor team KPIs, set objectives and ensure alignment with company targets.
- Collaborate with process engineers to implement improvements in customer service specific processes.
- Train, mentor, and support team members, fostering continuous professional growth and skill development.
- Handle the escalation of complex issues, ensure swift and appropriate resolutions.
- Cultivate and maintain strong, long-term relationships with key customers, ensuring customer satisfaction
- Manage inventory, tools, equipment, and personnel to ensure optimal utilization and smooth operations.
- Ensure adherence to safety and quality standards.

**Profile**:

- Bachelor’s degree in Engineering (such as Electronics), Industrial Engineering & Management, or an equivalent field.
- Minimum experience of 3 years in leading (technical) teams and managing performance.
- Exceptional communication, organizational, and interpersonal skills.
- Ability to lead and motivate a diverse team while maintaining high service standards.
- Strong problem-solving skills and the ability to make quick, informed decisions.
- Ability to work under pressure and manage multiple tasks in a fast-paced environment.
- Proficient English, both written and verbal.

**The Prodrive Technologies Mindset**:
**Responsibility**:
You don’t just go to work, you feel responsible for your project

**Flexible**:
You decide when, where and how much you want to work

**Manufacturing**:
You like to think about manufacturability when designing

**Initiative**:
You don’t sit and wait, you have a hands-on mentality

**What we offer**:

- Perfect environment for those eager to develop themselves and take full responsibility for a project.
- Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects.
- A young and dynamic culture which stimulates innovative thinking and taking initiatives.
- Personal budget just for you to learn new things. Your growth is our priority.
- Flexibility of a 24/7 work environment with provided lunch, dinner, and access to our company gym.
- Personalized development plan to craft your future.
- You will receive essential tools if these are necessary to perform your job (i.e. iPhone and laptop).
- On-campus sports facilities enable you to incorporate exercise seamlessly into your work routine.
- A performance-driven salary that grows with your accomplishments.
- Unlock the opportunity to become a shareholder and entrepreneur within the company.
- Travel allowance based on the days you are actually at Prodrive Technologies.
- Work-life balance with at least 33 vacation days per year.
- Access a retirement plan.

**Application steps**:

- In some cases, if we see a potential fit, you will receive an exclusive link to our online aptitude test to assess if you’re up for the challenge.
- We will schedule a personal interview not only to determine if your skills match the job, but also to see if there is a spark between you and Prodrive Technologies.

  • Customer Service Lead

    2 weken geleden

    Son, Nederland Prodrive Technologies B.V. Voltijd

    **Dit ga je doen** Als Customer Service Lead ben je verantwoordelijk voor de prestaties van de klantenservice voor onze belangrijkste klanten. Dit doe je met een sterke focus op Operational Excellence, kostenbeheer en voortdurende verbetering. Je zorgt ervoor dat de after-sales service van hoge kwaliteit is en stimuleert uitzonderlijke klanttevredenheid en...

  • Global Process Owner

    2 weken geleden

    Son, Nederland Prodrive Technologies Voltijd

    As a Global Process Owner - Customer Service you join our team and ensure the efficiency and effectiveness of our customer service processes. In this role, you will have the opportunity to shape and improve our service offerings and drive a culture of excellence._ **We are Prodrive Technologies** We are dedicated to creating meaningful technologies that...

  • Medewerker Customer Care

    2 weken geleden

    Son, Nederland Raaakpersoneel Voltijd

    **Dit ga je doen**: Als Medewerker Customer Care ben jij het eerste aanspreekpunt voor een diverse klantportefeuille. Je werkt samen met accountmanagers, contractmanagers en areamanagers om klanten optimaal te ondersteunen. Jouw taken als Medewerker Customer Care bestaan onder andere uit: - Coördineren van offerteaanvragen en orderafhandeling; - Beheren...

  • Medewerker Customer Care

    3 weken geleden

    Son, Noord-Brabant, Nederland RAAAK Personeel Voltijd

    Vacaturebeschrijving Ben jij administratief sterk, communicatief vaardig en heb je een passie voor klantcontact? Dan is deze veelzijdige functie als Medewerker Customer Care iets voor jouDit ga je doen Als Medewerker Customer Care ben jij het eerste aanspreekpunt voor een diverse klantportefeuille. Je werkt samen met accountmanagers, contractmanagers en...

  • Medewerker Customer Care regio Son en Breugel

    4 weken geleden

    Son, Noord-Brabant, Nederland Raaak Personeel Voltijd

    Ben jij administratief sterk, communicatief vaardig en heb je een passie voor klantcontact? Dan is deze veelzijdige functie als Medewerker Customer Care iets voor jouDit ga je doenAls Medewerker Customer Care ben jij het eerste aanspreekpunt voor een diverse klantportefeuille. Je werkt samen met accountmanagers, contractmanagers en areamanagers om klanten...

  • Enterprise Sales Lead

    5 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    Company Overview:We are expanding our presence in Europe with the EPS business unit, a dynamic new division under Micro-Star Netherlands Holding BV. EPS focuses on the sales and marketing of AI-powered servers, motherboards, and complete systems across Europe. To drive this expansion, we are looking for an experienced Senior Account Manager who will play a...

  • Business Development Executive

    5 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    About UsMicro-Star International Co. Ltd. (MSI) is a global leader in computer hardware, renowned for innovation in servers, motherboards, graphics cards, notebooks, tablets, desktops, and IT peripherals.We are expanding our footprint in Europe with the EPS business unit, a dynamic new division under Micro-Star Netherlands Holding BV. EPS focuses on the...

  • Development Lead

    1 week geleden

    Son, Nederland Prodrive Technologies Voltijd

    If you are passionate about driving innovation and eager to shape the future of embedded computing in a dynamic, international environment, we invite you to join our _**_Research & Development team_**_._ **We are Prodrive Technologies**: We are dedicated to creating meaningful technologies that make the world work. Through our innovative solutions, we...

  • Apple Shop Leader

    2 weken geleden

    Son, Nederland Apple Voltijd

    **Summary** Posted: Sep 23, 2024 Weekly Hours**:24** Role Number**:200562945** Imagine what you could do here. The people here at Apple don’t just build products - we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do,...

  • European Sales Manager AI Solutions

    4 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    About Our CompanyMSI is a global leader in computer hardware, recognized for innovation in servers, motherboards, graphics cards, notebooks, tablets, desktops, and IT peripherals.We are expanding our European presence through the EPS business unit, which focuses on the sales of AI-powered servers, motherboards, and complete L10 systems for Southern and...

  • Senior Sales Representative Europe

    4 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    About UsAt MSI, we are a global leader in computer hardware, specializing in servers, motherboards, graphics cards, notebooks, tablets, desktops, and IT peripherals.We are expanding our presence in Europe through the EPS business unit, which focuses on the sales of AI-powered servers, motherboards, and complete L10 systems for Southern and Eastern Europe.As...

  • Senior Account Manager

    4 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    Key Responsibilities:Drive B2B sales and business development across the European regionCreate new sales channels while ensuring the continued growth of existing onesWork closely with the marketing team to align sales strategies with market trends and customer needsAchieve sales targets and meet performance expectationsRequirements:To succeed in this role,...

  • Business Development Manager

    4 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    Foster Long-Term Partnerships with Key CustomersWe are seeking a highly skilled Enterprise Sales Professional to join our team and drive business growth in the European market. As a senior account manager, you will be responsible for establishing and maintaining strong relationships with key customers, distributors, and resellers across the region.Your...

  • Account Manager

    5 dagen geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    Drive Business Growth with MSIMSI is expanding its presence in the European market, and we are seeking a highly experienced Sales Professional to lead our cloud and enterprise sales efforts. This is an exciting opportunity to join a dynamic new business unit and shape the growth of AI-powered solutions in Europe.We are looking for a skilled Business...

  • Software Implementation Professional

    4 dagen geleden

    Son, Noord-Brabant, Nederland Luba Uitzendbureau Voltijd

    Company OverviewLuba Uitzendbureau is a leading provider of innovative technology solutions, based in Eindhoven.Job ResponsibilitiesAs an IT Production Employee, your primary responsibilities will include:Implementing and maintaining software solutionsCollaborating with cross-functional teams to drive business resultsProviding exceptional customer service...

  • Corporate Supplier Quality Leader

    3 dagen geleden

    Son, Noord-Brabant, Nederland WFS PRO BV Voltijd

    We are seeking a highly skilled and experienced Corporate Supplier Quality Manager to lead our efforts in enhancing the quality of our extensive high-tech supply chain.About UsNeways is a leading provider of cutting-edge electronics solutions, specializing in semiconductors, connectivity, and smart mobility technologies. With over five decades of industry...

  • Hospitality EMPLOYEE

    7 dagen geleden

    Son, Noord-Brabant, Nederland Werk Talent Voltijd

    Dit ga je doenThis is what you will do: For the period May to September, we are looking for enthusiastic go-getters who are available as a holiday force for 7.5 hours a day from Monday to Friday. This for a period of 4 weeks to 6 weeks or a (longer) period of 10 weeks or longer. As a coffee employee you ensure that our customers can enjoy a delicious cup of...

  • TEMP Hospitality EMPLOYEE

    15 uur geleden

    Son, Noord-Brabant, Nederland Werk Talent Voltijd

    Dit ga je doenThis is what you will do: For the period May to September, we are looking for enthusiastic go-getters who are available as a holiday force for 7.5 hours a day from Monday to Friday. This for a period of 4 weeks to 6 weeks or a (longer) period of 10 weeks or longer. As a coffee employee you ensure that our customers can enjoy a delicious cup of...

  • Account Manager EPS

    3 weken geleden

    Son, Noord-Brabant, Nederland MSI Voltijd

    Join MSI's Exciting New Venture in Europe About Us: Micro-Star International Co. Ltd. (MSI) is a global leader in computer hardware, renowned for our innovation in servers, motherboards, graphics cards, notebooks, tablets, desktops, and IT peripherals. We are expanding our footprint in Europe with the EPS business unit, a dynamic new division under...

  • Warehouse Coördinator

    1 week geleden

    Son, Nederland Rhenus Warehousing Solutions Voltijd

    As Warehouse Coordinator, you will be responsible for supporting the Team Lead in combination with collaborating in the department. You will work at the Son Multiclient site, a fast-paced and dynamic work environment, where you will work in a precise manner and where the focus is on quality. You are responsible for the functional management of the team and,...