Program Manager

2 weken geleden

Amsterdam Centrum, Nederland Lepaya Voltijd

**Join Lepaya**:
**Why we need you**:
Our Client Delivery teams are responsible for delivering a high-end, flawless client experience. Practically, this means that as soon as our Commercial teams close a new contract, the Client Delivery team steps in to ensure we go live as fast as possible with the relevant content, the right trainers for the right client, and is the first point of contact for all queries from clients.

We’re looking for a Program Manager to join our growing Program vertical. In this role, you’ll be at the heart of ensuring the seamless execution of our training programs. You’ll manage the setup of programs in our app, coordinate essential communications with trainers and learners, and ensure our trainers and actors are fully prepared to deliver exceptional training experiences.

As a Program Manager, you’ll be dedicated to key accounts, working closely with the Customer Success Manager (CSM) to track key performance indicators (KPIs) and measure the success of each training program. You’ll serve as the operational counterpart to the CSM, playing an important role in ensuring our programs run smoothly and successfully.

**What you’ll bring**:

- 3+ years of experience in a (senior) operations, program management, or customer success role.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a client-centric mindset that ensures you understand and anticipate client needs.
- A natural problem solver, able to quickly grasp issues and identify effective solutions.
- Detail-oriented, action-driven, and comfortable navigating ambiguous situations.
- Fluent in English, proficient in **German or French**
- Eligibility to work in the Netherlands (relocation support is not provided for this role).

**Your first-year achievements**:
Think based on Lepaya's achievements, and reflect on what is expected from this person to deliver. Try not to be general here
- Successfully set up programs in our app
- Coordinate all learner communications, ensuring that they are fully prepared for their session
- Ensure our trainers and actors are prepared for their session
- Implement consistency across all processes to streamline ways of working.
- Lead continuous improvement initiatives to enhance the client experience.
- Create scalable processes for handling non-standard tasks efficiently.
- Analyze program health and take appropriate actions to maintain high-quality standards in our training sessions.

**Why you’ll love this journey at Lepaya**:

- A challenging role in a vibrant international scale-up
- Our work-to-live scheme, which prioritizes health and wellbeing
- Unlimited holidays and Lepaya Fridays - every other Friday, a day for yourself
- Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week
- Work from anywhere for 8 weeks/year
- A monthly WFH allowance of 35 euros
- Unlimited access to OpenUp and 500 euros per year to be used on Empowr, our psychological & well-being partners
- Fun activities where you can interact with colleagues, such as Ski trips, team meetings, lunches, and many more
- Lots of opportunities to learn and grow, including internal career development:

- Access to our Lepaya Academy to help you upskill
- An internal hiring program to help you advance

**Our mission**:
At Lepaya, we transform professional development by redefining how organizations nurture their talent through Power Skills—vital abilities shaped by market demands. Using a blend of human expertise and AI, our capability platform maximizes employee potential. With nearly 1 million individuals upskilled in companies like Dell and L’Oreal, and $80 million in funding, we pioneer advanced learning integrated into daily workflows. Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide

**What does it mean to be a Lepayaan?**:
We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture, explore our careers page.

**How we live DE&I**:
At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.

**What’s next?**:
**Eager to jump on board? Get in touch**:

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