Program Manager

7 maanden geleden

Amsterdam NieuwWest, Nederland TBAuctions Voltijd

As a pivotal accelerator of the company's mission to become the leading auction platform in Europe, TBA is looking to strengthen the team with a Program Manager. Our Program Management Experts lead our international auction brands through business transformations by implementing our Atlas product to bring value and drive growth. They serve as the contact for Senior Product Managers, Brand Leaders, the Executive Team, and more.

**Key Responsibilities**:

- Strategic Planning: Develop and implement strategies for transitioning brands onto Atlas, ensuring alignment with organizational objectives and timelines.
- Program Management: Oversee the entire transition program, coordinating efforts across multiple workstreams including marketing, product development, seller engagement, migration, training, and communication.
- Stakeholder Coordination: Act as a central point of contact for all stakeholders involved in the transition process, including sellers, buyers, internal teams, and external partners.
- Workflow Management: Design and manage workflows to streamline the transition process, optimizing efficiency and minimizing disruptions to business operations.
- Risk Management: Identify potential risks and challenges associated with the transition and develop mitigation strategies to address them proactively.
- Performance Monitoring: Establish key performance indicators (KPIs) to track the progress of the transition program, regularly monitoring and reporting on performance against targets.
- Issue Resolution: Address any issues or obstacles encountered during the transition, collaborating with relevant teams to find timely and effective solutions.
- Change Management: Implement change management processes to facilitate smooth adoption of Atlas across the organization, providing support and resources to facilitate a positive transition experience for all stakeholders.
- Training and Development: Develop training programs and materials to equip internal teams and sellers with the knowledge and skills needed to successfully navigate the transition to Atlas.
- Continuous Improvement: Drive continuous improvement initiatives to enhance the transition process, gathering feedback from stakeholders and implementing changes as needed to optimize outcomes.

**Key Attributes**:

- Agile Mindset: Thrives in changing environments and embraces agility to navigate challenges and opportunities effectively.
- Interpersonal Skills: Exhibits strong interpersonal skills, acting as a bridge between technology and people, fostering connections, and building rapport across diverse teams and stakeholders.
- Structured Approach: Demonstrates a structured approach to managing tasks and projects, adept at multitasking and maintaining focus amidst competing priorities.
- Empathy and Insight: Displays a high degree of empathy, capable of empathizing with others' situations and viewpoints, and possesses a curiosity to understand different perspectives.
- Proactive Problem-Solving: Recognizes when interventions are necessary and takes decisive action to address issues promptly, demonstrating resilience and determination in overcoming obstacles.
- Communication Skills: Extroverted and articulate, communicates openly and effectively, unafraid to address difficult topics, and fosters an environment of candid dialogue.
- Directness: Balances empathy with directness, adept at addressing issues straightforwardly while maintaining sensitivity to others' feelings and perspectives.
- Connector and Facilitator: Serves as a connector between various stakeholders, facilitating collaboration and cooperation across teams to achieve common goals.
- Continuous Learner: Possesses a curious and investigative mindset, continually seeking to understand and learn from others, and stays abreast of industry trends and best practices.
- Resilience: Demonstrates resilience and perseverance, remaining steadfast in the face of challenges and setbacks, and inspires confidence in others through their unwavering resolve.

Overall, the ideal Program Manager is a proactive, empathetic, and resilient leader who excels in building bridges between technology and people, navigating complexity with agility, and fostering collaboration to drive successful outcomes in dynamic and challenging environments.

**Qualifications**:

- Bachelor's (HBO) or Master's (WO) degree in a relevant field such as business, management, or technology.
- Certification in Prince2 or a Black Belt is required.
- Proficient in Agile way of working, with a strong understanding of Agile principles and methodologies.
- Minimum of 10 years of experience in areas such as change management, project management, and program management.
- Prior experience working in tech companies, particularly in roles involving the management of transitions, projects, or programs.
- Strong orientation towards service delivery and customer satisfaction, with a focus on delivering value to internal and external stakeholders.
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