Customer and Sales Support
3 weken geleden
FlorAccess is an online marketplace for floriculture professionals, allowing them to trade directly with suppliers across Europe. Due to recent growth we’re seeking a dedicated and customer-oriented Customer Service Employee to join our team. This role is integral in ensuring a high-quality experience for our international customers through exceptional support and efficient order handling. As the front line of communication with our clients, you will play a crucial role in maintaining and enhancing our reputation for outstanding service
- **Customer Support**:_
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries, including issues related to orders, product availability, shipping, and returns.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary to resolve customer issues.
- Provide feedback on the efficiency of the customer service process and the online platform.
- **Order Handling**:_
- Process orders via our online platform, ensuring accuracy in order entry and invoicing.
- Coordinate with the logistics team to ensure timely and accurate order fulfillment.
- Monitor order status, tracking shipments, and communicate updates to customers regarding their orders.
- Handle changes to orders, including cancellations and modifications, in a timely and efficient manner.
- Work closely with the finance department to resolve billing discrepancies.
- **Requirements**:_
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Fluent in English; proficiency in additional languages is an advantage.
- Knowledge of the horticulture industry is desirable but not required.
Soort dienstverband: Fulltime, Parttime
Salaris: €2.300,00 - €2.600,00 per maand
Verwacht aantal uur: Niet minder dan 32 per week
Rooster:
- ma-vr
Secundaire arbeidsvoorwaarden:
- Kerstpakket
- Kosteloos parkeren
- Personeelskorting
- Vrijdagmiddagborrel
Soorten aanvullende vergoedingen:
- Vakantiegeld
Opleiding:
- MBO (Gewenst)
Ervaring:
- Sales: 1 jaar (Gewenst)
Werklocatie: Fysiek
Deadline sollicitaties: 20-05-2024
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