Assistant Manager Digital Operations-temp 9months

4 weken geleden

Amsterdam, Nederland Adidas Voltijd

As an Assistant Manager Digital Operations, you will be responsible for providing key support towards day-to-day business operations for Adidas EU. The role will require supporting the local eCom market in technical discussions with Global IT, Global Hype & Product Teams, Digital Sales Solutions, etc. to provide INPUT and eventually EXECUTE for the day-to-day business and support strategic initiatives.

Key Responsibilities:
- Product launches:
- Support Digital Consumer Operations team (DCO) in providing input into global operations best practice definition, communication, monitoring strategy etc.
- Execute local market activations of fast selling products via app mechanics to ensure operational stability and support business objectives.
- Support Global Hype team with coordinating EU specific hype launches.
- Support in driving growth initiatives related to APP KPIs via product launches and mechanics.
- Support membership activations via Membership mechanics.
- Project Management
- Support with operationally focused projects or enhancement requests with our local & global teams across Trading, Digital Product, Marketing Activation and BU teams.
- Build close collaboration with Originals, Football and Running BU teams to onboard them on local market activations executed via mechanics.
- Work closely with Digital Product teams to enhance or develop new functionalities for app mechanics.
- Day to Day Operations
- Support as first level of escalation for local market business functions.
- Monitor and coordinate with IT Service Managers for ticket prioritization & resolution and relay communications to line managers and relevant stakeholders.
- Ensure the success of the eCommerce Platform operations strategy across.COM & Adidas APP through constant monitoring of the operational KPI’s (no oversell, no cancelations, no bot attacks, sell through, net sales).
- Support in managing and verifying ecommerce data across different platforms (inventory, order management, etc.) - ensuring platform stability and core KPIs.
- Manage local product launch calendar while documenting the KPIs and results after each campaign via scorecards.
- Understand and be able to navigate through inventory, order management, IT and platform related topics and systems for issue management.
- Education and Stakeholder management
- Provide creative solutions to support the eCom growth initiatives, such as app business.
- Educate BUs, Trading and Buying teams on the execution of fast selling product via app mechanics and drive the agenda behind it.
- Provide scorecard results for each activation showcasing the results and conclusions post every market launch.
- Key Relationships:
- Local eCom Teams - Trading, Buying, Digital Merchandising, Analytics, Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners
- Global Teams - Digital Hype & Product teams, Global IT, BUs.
- External Teams - External vendors
- Knowledge, Skills and Abilities:
- Good presentation and communication (verbal and written) skills across different levels within a global organization
- Self-motivated, approachable and quick to adopt new learnings
- Driven and passionate to understand new systems and technologies however complex
- Analytical mind-set and innovative thinker - continuous enhancement of Data Driven approaches to operations is a key goal for our team
- Organized and able to communicate and educate non-technical stakeholders
- Comfortable working independently towards common goals and agreed deadlines
- Capable to work in a team environment and coordinate multiple tasks with conflicting priorities
- Knowledge of eCommerce platforms, processes and data flows preferred
- Exposure to some of the following systems and technologies is preferred:

- Commerce.Next tools and services and Salesforce Commerce Cloud or relatable eCommerce Platform
- STIBO PIM or relatable product information management systems
- Adyen or relatable eCommerce Payment solutions
- SAP/Omnihub or relatable order/inventory management systems
- Akamai mPulse or relatable page performance and performance management tools
- Atlassian JIRA & Confluence or relatable ticket support platforms
- E-commerce APPs
- Knowledge of tools and methodologies such as Adobe Analytics, Kibana, A/B Testing
- Requisite Education and Experience / Minimum Qualifications:
- College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
- 1-2 years of eCommerce / retail / digital experience, preferably within an Operations role
- Experience in order management, technical issue resolution, AGILE, product management is a plus
- Experience in managing implementation and running of campaigns and product launches.
- Basic to intermediate knowledge of web analytics tools.
- Practical experience and of MS-Excel, MS-Word and MS-Powerpoint.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO

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