Network Operations Center

1 week geleden

Arnhem, Nederland Workfully Voltijd

Workfully is the decentralised hiring & upskilling marketplace. The world's fastest growing and most innovative companies use Workfully to hire & develop talent globally.

Our client is at the forefront of driving the transition to sustainable and fossil-free road transport across Europe. They are dedicated to accelerating this shift by establishing and managing a reliable, high-performance charging network. Their charging stations are designed to provide an unparalleled rest and recharge experience.

**Department - Reliability**

Reliability ensures seamless charging at the company through technology specialists, the Digital Factory, data experts, NOC, operations, and asset management teams, fostering cross-functional synergy for optimal performance.

**The Job**

The Network Operations Centre (NOC) will be built around 5 activities: monitor all operating sites in Europe; identify incidents and control; continuous improvement; pro-active control of charging infrastructure and training & development.

As Network Operations Centre (NOC) Engineer you will be responsible for ensuring the efficient and reliable operations of the Network Operating Centre. Your role is to ensure that the charging sites are running smoothly and the customers are satisfied.

**As NOC Engineer, you will**:

- Monitor all systems to oversee the reliability and availability our charging hubs.
- Identify opportunities for process improvements and automation to enhance NOC efficiency and reliability.
- Proactive detection and trouble shooting of issues that could arise on our Charging hubs.
- Making a root cause analysis to resolve complex technical problems and escalate issues when necessary to internal and/or external stakeholders and follow through the ticket resolution process to ensure timely resolution of tickets.
- Making sure that protocols are being followed when there is an emergency, incidents, maintenance works, facilities etc.
- Manage and document incidents as per procedures and protocols, proactively identify trends.
- Overseeing and planning routine maintenance tasks in cooperation with 3rd party partners
- Monitor network performance and tools to detect and respond to security threats and vulnerabilities.
- Ensure network operations comply with organizational policies, industry standards and regulatory requirements.

**Job requirements**:
**What are we looking for**
- University degree preferably in engineering is required.
- You have strong experience in a technical customer operations environment.
- You have strong analytical skills, can diagnose and investigate various (technical) issues in relation to customer experience, propose solutions and lead the issue resolution process across internal and external stakeholders.
- EV experience and technical background is preferred
- You bring good technical acumen with ability to learn new technologies quickly
- You have an understanding of technology & systems involved in essential EV-infrastructure service centres including power management and connectivity
- You are customer focused with proficiency in using network monitoring tools.
- You are analytical, strong in reporting and problem solving skills with attention to detail.
- You have the ability to work under pressure in a fast-paced environment
- You bring excellent communication skills in English, any additional European language is advantageous.

**What we offer**:

- We offer the opportunity to join us at the unique starting phase of a new company with a real purpose, high aspirations and strong team spirit. You can be there as it begins.
- You will be part of a high-energy environment in which you can help shape various aspects. You will learn every day and have ample room for personal development and support.
- We want you to join our company for a career - not for just a job - and support your personal career ambitions in or outside your department.
- We have hybrid working arrangements.

  • Network Operations Center

    5 dagen geleden

    Arnhem, Gelderland, Nederland Workfully Voltijd

    Workfully is the decentralised hiring & upskilling marketplace. The world's fastest growing and most innovative companies use Workfully to hire & develop talent globally.Our client is at the forefront of driving the transition to sustainable and fossil-free road transport across Europe. They are dedicated to accelerating this shift by establishing and...

  • Global Network Operations NOC III

    2 maanden geleden

    Arnhem, Nederland Zayo Voltijd

    Responsibilities Technical Escalation:The primary function of the Tier III Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high-level customer contacts when...

  • Global Network Operations NOC III

    3 weken geleden

    Arnhem, Nederland Zayo Voltijd

    Responsibilities Technical Escalation:The primary function of the Tier III Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high-level customer contacts when...

  • System Operations Analyst

    2 weken geleden

    Arnhem, Nederland Alliander Voltijd

    **Your energy** As an System Operations Analyst, you guarantee the safety of the energy network by adjusting an automated process. By executing your job well and anticipating flexible on customers’ needs you take care of congestion management; you make sure ‘the net’ stays up and running, electricity is divided fair and more and more companies are able...

  • System Operations Analyst

    6 dagen geleden

    Arnhem, Gelderland, Nederland Alliander Voltijd

    Your energyAs an System Operations Analyst, you guarantee the safety of the energy network by adjusting an automated process. By executing your job well and anticipating flexible on customers' needs you take care of congestion management; you make sure 'the net' stays up and running, electricity is divided fair and more and more companies are able to join...

  • Locatiemanager

    2 weken geleden

    Arnhem, Nederland The Green Meeting Center Voltijd

    Volg jij Marleen op en word jij de nieuwe Locatiemanager van The Green Meeting Center Arnhem? Dat zouden wij geweldig vinden. Ben jij een groendenker en -doener, heb je een hospitality hart, ben je dol op het organiseren van meetings en krijg je energie van ‘samen met elkaar’? Dan pas jij helemaal bij ons The Green team. The Green Meeting Center Arnhem...

  • Lead Asset Data Operations

    1 maand geleden

    Arnhem, Nederland TenneT Voltijd

    Apply now TenneT is growing fast to realize its strategic ambitions. We play a leading role in driving the energy transition. We are looking for a passionate Lead Asset Data Operations at our location in Arnhem who will contribute to this and that might be you? Your contribution to TenneT Asset Management ensures TenneT's sustainable and future-proof asset...

  • Lead Asset Data Operations

    3 weken geleden

    Arnhem, Nederland TenneT Voltijd

    Apply now TenneT is growing fast to realize its strategic ambitions. We play a leading role in driving the energy transition. We are looking for a passionate Lead Asset Data Operations at our location in Arnhem who will contribute to this and that might be you? Your contribution to TenneT Asset Management ensures TenneT's sustainable and future-proof asset...

  • Locatiemanager

    5 dagen geleden

    Arnhem, Gelderland, Nederland The Green Meeting Center Voltijd

    Volg jij Marleen op en word jij de nieuwe Locatiemanager van The Green Meeting Center Arnhem? Dat zouden wij geweldig vinden. Ben jij een groendenker en -doener, heb je een hospitality hart, ben je dol op het organiseren van meetings en krijg je energie van 'samen met elkaar'? Dan pas jij helemaal bij ons The Green team.The Green Meeting Center Arnhem is een...

  • Service Assurance Account Executive

    6 dagen geleden

    Arnhem, Gelderland, Nederland Zayo Voltijd

    Responsibilities : During customer impacting events, communicate proactively with customer regarding service status, including updates and answers to customer inquiries. Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications. Serve as customer advocate, technical...

  • Medewerker DIV

    5 dagen geleden

    Arnhem, Gelderland, Nederland TenneT Voltijd

    Position: Document and Information Management Employee - TenneTAbout the Company: TenneT is a fast-growing company leading the way in driving the energy transition. They are currently seeking new colleagues to help achieve their ambitions.Your Contribution to TenneT:Selection, registration, and organization of documents, making both physical and digital...

  • Product Manager

    1 maand geleden

    Arnhem, Nederland TransIP Voltijd

    Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. only Dutch-speaking candidates Hoe je dag eruitziet 👋🏻 Als Product Manager zorg jij ervoor dat ons portfolio van netwerkoplossingen aansluit bij de...

  • Product Manager

    3 weken geleden

    Arnhem, Nederland TransIP Voltijd

    Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. only Dutch-speaking candidates Hoe je dag eruitziet 👋🏻 Als Product Manager zorg jij ervoor dat ons portfolio van netwerkoplossingen aansluit bij de...

  • Field Technician III/Data Center

    5 dagen geleden

    Arnhem, Gelderland, Nederland Zayo Voltijd

    Responsibilities Participate in conference calls or meetings related to projects and processes. Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems. Perform OTDR, Ethernet, BER, and SONET acceptance testing. Assist the Spread by Zayo Engineering department with network construction activities...

  • Product Manager

    2 maanden geleden

    Arnhem, Nederland team.blue Voltijd

    " Come as you are " Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Hoe je dag eruitziet Als Product Manager zorg jij ervoor dat ons portfolio van netwerkoplossingen aansluit bij de wensen van onze klanten en...

  • Monteur Technische Dienst

    5 dagen geleden

    Arnhem, Gelderland, Nederland A.S. Watson Benelux Voltijd

    Technical Maintenance Technician at e Fulfilment Center - A.S. Watson In Ede, you will find the e Fulfilment Center of A.S. Watson - parent company of popular brands like Kruidvat, Trekpleister, and ICI PARIS XL. At our center, we process about X online customer orders per week along with our colleagues. All orders placed before 22.00 are packed the same day...

  • Project Engineer I

    2 maanden geleden

    Arnhem, Nederland Aspen Technology Voltijd

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Product Manager

    1 maand geleden

    Arnhem, Gelderland, Nederland TransIP Voltijd

    Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.only Dutch-speaking candidatesHoe je dag eruitziet Als Product Manager zorg jij ervoor dat ons portfolio van netwerkoplossingen aansluit bij de wensen van...

  • Product Manager

    3 weken geleden

    Arnhem, Gelderland, Nederland TransIP Voltijd

    Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.only Dutch-speaking candidatesHoe je dag eruitziet Als Product Manager zorg jij ervoor dat ons portfolio van netwerkoplossingen aansluit bij de wensen van...

  • Product Manager

    6 dagen geleden

    Arnhem, Gelderland, Nederland TransIP Voltijd

    Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.only Dutch-speaking candidatesHoe je dag eruitziet Als Product Manager zorg jij ervoor dat ons portfolio van netwerkoplossingen aansluit bij de wensen van...