Network Operations Center

6 maanden geleden

Arnhem, Nederland Workfully Voltijd

Workfully is the decentralised hiring & upskilling marketplace. The world's fastest growing and most innovative companies use Workfully to hire & develop talent globally.

Our client is at the forefront of driving the transition to sustainable and fossil-free road transport across Europe. They are dedicated to accelerating this shift by establishing and managing a reliable, high-performance charging network. Their charging stations are designed to provide an unparalleled rest and recharge experience.

**Department - Reliability**

Reliability ensures seamless charging at the company through technology specialists, the Digital Factory, data experts, NOC, operations, and asset management teams, fostering cross-functional synergy for optimal performance.

**The Job**

The Network Operations Centre (NOC) will be built around 5 activities: monitor all operating sites in Europe; identify incidents and control; continuous improvement; pro-active control of charging infrastructure and training & development.

As Network Operations Centre (NOC) Engineer you will be responsible for ensuring the efficient and reliable operations of the Network Operating Centre. Your role is to ensure that the charging sites are running smoothly and the customers are satisfied.

**As NOC Engineer, you will**:

- Monitor all systems to oversee the reliability and availability our charging hubs.
- Identify opportunities for process improvements and automation to enhance NOC efficiency and reliability.
- Proactive detection and trouble shooting of issues that could arise on our Charging hubs.
- Making a root cause analysis to resolve complex technical problems and escalate issues when necessary to internal and/or external stakeholders and follow through the ticket resolution process to ensure timely resolution of tickets.
- Making sure that protocols are being followed when there is an emergency, incidents, maintenance works, facilities etc.
- Manage and document incidents as per procedures and protocols, proactively identify trends.
- Overseeing and planning routine maintenance tasks in cooperation with 3rd party partners
- Monitor network performance and tools to detect and respond to security threats and vulnerabilities.
- Ensure network operations comply with organizational policies, industry standards and regulatory requirements.

**Job requirements**:
**What are we looking for**
- University degree preferably in engineering is required.
- You have strong experience in a technical customer operations environment.
- You have strong analytical skills, can diagnose and investigate various (technical) issues in relation to customer experience, propose solutions and lead the issue resolution process across internal and external stakeholders.
- EV experience and technical background is preferred
- You bring good technical acumen with ability to learn new technologies quickly
- You have an understanding of technology & systems involved in essential EV-infrastructure service centres including power management and connectivity
- You are customer focused with proficiency in using network monitoring tools.
- You are analytical, strong in reporting and problem solving skills with attention to detail.
- You have the ability to work under pressure in a fast-paced environment
- You bring excellent communication skills in English, any additional European language is advantageous.

**What we offer**:

- We offer the opportunity to join us at the unique starting phase of a new company with a real purpose, high aspirations and strong team spirit. You can be there as it begins.
- You will be part of a high-energy environment in which you can help shape various aspects. You will learn every day and have ample room for personal development and support.
- We want you to join our company for a career - not for just a job - and support your personal career ambitions in or outside your department.
- We have hybrid working arrangements.

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