Wholesale Operations Support Analyst

4 maanden geleden

Venlo, Nederland Michael Kors Voltijd

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

—
- "I FEEL really_ LUCKY _to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me_ ACHIEVE _my_ GOALS, _but also that I CAN GIVE them a PLACE WHERE THEY can_ ACHIEVE _theirs."_

- MICHAEL KORS
- We have an exciting opportunity for a/an Customer Operations Support Analyst in our Venlo office.

What You Will Do

As a Wholesale Operations Support Analyst you are an analyst with Wholesale experience in data analysis, metrics dash boarding, KPI tracking and data visualization

You will split your time between maintaining metrics dashboards, supporting strategic projects, and completing ad-hoc analysis to support Michael Kors’ Wholesale operations.

The Wholesale Operations Support Analyst is part of the Wholesale Operations Support team and reports into the Wholesale Operations Support Senior Manager.
- Track and report on Wholesale Operations Support performance metrics and KPI’s
- Provide intuitive and insightful information to management to understand current performance and assist management in crafting future strategy and plans
- Analyze Qlik data to identify customer and/or product trends and provide meaningful analysis to Michael Kors leadership
- Responsible for extracting, compiling, analyzing, interpreting, and reporting data, along with developing new methods for data collection
- Design and maintain additional operational scorecards for senior management
- Generate compelling infographics to communicate operational performance and business trends
- Collaborate cross-functionally with the internal Business Units and third parties (Sales and Distribution Center) to define and maintain appropriate data sources
- Provide ad hoc analytical support to Wholesale team and participate in special projects
- Projects could include:

- Analyzing performance and identifying areas to improve operational performance
- Implementing new reports to support Wholesale operations
- Supporting continuous process improvement within the support areas
- Analyzing cost and revenue performance of various campaigns

What You Need to Have
- Bachelor’s degree in Engineering, Business, (or related field)
- +2 years relevant work experience in Business Analysis, Business Intelligence, or consulting role
- Experience in Wholesale customer service a plus
- Exceptional analytical and critical thinking skills with a strong attention to detail
- Advanced level in Microsoft Excel (pivot tables, macros)
- Creative expertise and usage of charts, graphs, and tables for reporting
- Strong written and verbal communication skills
- Strong “service” orientation to internal stakeholders and constituents
- Ability to work independently
- Experience in Fashion or Apparel a plus

We’d Love to See:

- Collaboration
- Communication
- Drive Results
- Entrepreneurial skills
- Functional Skills

MK Perks:
Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer
- Cross-brand Discount
- Exclusive Employee Sales
- Paid Parental Leave
- Generous Holiday Schedule and Vacation Days
- Summer Fridays
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
- Hybrid working (3 days a week in the office)
- Flexible working hours
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
- #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
- Collective health insurance and pension scheme
- Meal vouchers for lunch
- Transport reimbursement
- Health Insurance and Protection Income offered

—

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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