Customer Service Representative

5 maanden geleden

Zwanenburg, Nederland VAL GR ENERGIES Voltijd

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

Soort dienstverband: Fulltime

Salaris: €2.459,00 - €4.728,00 per week

Rooster:

- Flexibele werkuren
- ma-vr

Secundaire arbeidsvoorwaarden:

- Auto van de zaak
- Dienstreizen vergoeding
- Reiskostenvergoeding

Soorten aanvullende vergoedingen:

- Vakantiegeld

Ervaring:

- Klantenservice: 1 jaar (Gewenst)

Werklocatie: Fysiek

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