Admissions Officer

**Company Description**

Nord Anglia International School Rotterdam challenges and inspires students from Foundation Years through to Year 13 and the IBDP - to be principled and resourceful citizens of the world. Part of the Nord Anglia Education (NAE) family, we participate in a global network of 85 schools with more than 90,000 students. The school values traditions and embraces innovation within a diverse learning community that includes students and staff from all over the world.

**Role Description**

Join our dynamic team This is a part-time (0.8FTE) on-site role for an Admissions Officer located in Rotterdam. The Admissions Officer will be responsible for managing international admissions, communicating with prospective students and families, providing exceptional customer service, and supporting educational initiatives.

The role assists in the smooth running of two key operational areas in the School: Admissions and our Front Office. The position is divided between these two important areas and requires a dedicated and enthusiastic person with strong interpersonal and communication skills, database administration and an overall focus on customer service.

Specific duties in each area are as follows:
1. **Admissions Process Management**
- Serve as the first point of contact for enquiries from prospective families, providing accurate and timely information about the school, its programs, and the admissions process.
- Organize and manage admissions events, including open days, school tours, and welcome days for new families.
- Ensure compliance with all data protection regulations.
- Ensure the school environment is always presentable and welcoming for prospective families.
- Liaise with internal teams, including academic staff, support staff, leadership and the MAC team, to ensure smooth communication throughout the admissions process and provide ongoing feedback to continuously improve the admissions process.

2. **Front Office/Reception**
- Maintain high standards of customer service, ensuring every family/visitor feels valued and supported throughout their experience with the school.
- Complete student attendance/registration and related data entry under the guidance of the Operations Manager to maintain accurate records in iSAMS and comply with DUO requirements.
- Follow NAISR protocols with parents, academic staff and support staff to ensure smooth administrative processes.
- Assist with the procurement and distribution of educational materials and supplies, ensuring resources are available for effective teaching and learning.
- Assist with transportation services to ensure efficiency and customer satisfaction with service provider.
- Support the MAC (Marketing, Admissions, and Communications) team and academic team in executing events, admissions processes, and other school initiatives.
- Issue/re-issue school ID cards.

**Qualifications & Skills**
- Interpersonal Skills, Communication, and Customer Service
- Experience in International Admissions
- Strong organizational and multi-tasking abilities
- Knowledge of different educational systems and qualifications
- Excellent problem-solving skills
- Fluency in multiple languages is a plus
- Bachelor's degree in Communications, or related field
- Polished presentation and the ability to represent the school professionally at all times.
- EQ: Ability to handle sensitive situations with empathy and tact, building strong relationships with prospective families and colleagues.

**Benefits**:

- Work in a vibrant and multicultural international school environment.
- Opportunities for professional development, growth, networking & travel.
- Collaborative and supportive team culture.

**Process**:
Safeguarding student welfare is paramount, requiring a Dutch police clearance check (VOG). Join our supportive community and make a lasting impact at one of The Netherlands' top private schools for academic excellence.
Please note: work visas are not offered by NAISR so please ensure you have the correct documentation to work in The Netherlands.
Possible start date: 1 March 2025 (flexible).
(The majority of the work for this role is in Admissions Management)

**Job Type**: Part-time

Work Location: In person

Application Deadline: 11/01/2025
Expected Start Date: 01/03/2025