Senior Business Operations Associate

Role Description: About the role The Senior Business Operations Associate - Client Manager helps to implement processes and structure to ensure goal achievement and to help the department to run more smoothly. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently. The client management team optimizes the way Fintech manages and provides services and solutions to our internal clients like Trips, ABU, Finance, Central Tech. They also support the implementation of an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. The client managers will work alongside product managers, development teams and more, to translate the needs of a client to solutions on the payment side and help them to grow and optimize their payment experience. The Senior Business Operations Associate acts as a support for all the quarterly & yearly planning activities, as well as the execution of the planned activities after budget submission, especially tracking the progress between departments following the annual “handshakes”. You must be able to thrive and succeed in a highly dynamic entrepreneurial environment. This means working with high-level programs and initiatives, but to also roll up your sleeves, dig in and help lead change on a day-to-day basis. This role may also get involved in end-to-end activities of project management initiatives. The position requires a hands-on professional with a high level of energy and flexibility to get things done and thrive in a fast-paced product development environment. Key Responsibilities and Duties - Create value by ensuring clients objectives and roadmaps are aligned with FinTech BU’s objectives and roadmaps - Collaborate within the FinTech department and beyond to translate client feedback and needs into recommendations towards GPMs for our product roadmap to optimize our payment solution - Leverage payment industry knowledge and expertise to expand the clients utilization of innovation around payments - Proactively upselling FinTech BU’s value proposition to clients so that they can maximize their business potential - Perform and report on Client performance analyses to track feature adoption and recommend strategies to improve adoption/metrics when needed. - Demonstrate advanced insights and understanding of clients/FinTech business and challenge appropriately the way a client views both their business and processes (in relation to FinTech Qualifications and Requirements - Experienced professional with 5-8 years in similar positions managing clients in a Payments/FinTech organization - You are an opportunity magnet that can identify up-selling opportunities for additional payment services.You are willing to obtain feedback from clients regarding potential product enhancements and new service opportunities - You demonstrate an interest in in-depth research of your client, and identify key aspects of their business - You have the ability to understand clients business opportunities and ability to upsell them the payment product capability to unlock those opportunities - You’re fluent in persuasion and always strive to achieve and surpass set objectives - You have experience of working with different kinds of stakeholders like product, tech, legal, compliance, finance etc - You have strong organizational skills and experience in tracking and reporting the progress of key projects with stakeholders and leadership of the organization - Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences - Service excellence and customer driven mindset - Excellent problem solving, interpersonal skills - Effective presentations delivery - Experience working with Jira and related plugins