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Senior Business Operations Associate - Career Level F
Job Summary
The Senior Business Operations Associate helps to implement processes and structure to ensure goal achievement and to help the department to run more smoothly. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently.
They also support the implementation of an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. The Senior Business Operations Associate will partner with the different teams in the Department to ensure the right tracking of the key initiatives deliverables and KPIs within the departments. Also they will support the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc).
The Senior Business Operations Associate acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission.
This role may also get involved in a strategy workstream, end-to-end activities of a project or change management initiatives.
Key Responsibilities
Craft methodology and standards:
- Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.
- Support the scoping, design, execution of the processes and key initiatives to run the business and the organization
- Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects
Process Excellence
- Execute thoughtful, yet simple, processes to increase efficiency and productivity.
- Implement the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible
Planning
- Support annual and ad hoc planning processes within the department, by working closely with each sub-departments and collaborate with FP&A for a budget definition and resource allocation.
Cadence
- Support the preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.
Performance management
- Implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.
Stakeholder Management
- Effectively collaborate with various teams, departments, and stakeholders. Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency.
- Ability to influence up to Senior Management level and productively interact withDirector level
Communication
Stakeholder
Type
Frequency
- Business Operations Manager / Snr Bus Operations Manager
Information, Persuasion
Continuous
- Extended Leadership Team
Cooperation, Information
Occasional
- Department Leadership Team
Information
Occasional
- Other department BUsiness Operations
Cooperation, Information
Frequent
Level of Education
Bachelor Degree
Years of relevant Job Knowledge
5 years
Requirements Of Special Knowledge/Skills
- Strategic Thinking
- Craft skills: basic process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
- Have a basic business and good financial understanding, independently use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights. Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision making purposes.
- Ability to identify challenges and opportunities and recommend solutions/actions.
- Change Management basic background
- Be able to effectively communicate with people of diverse background and seniority while building and maintaining lasting relationships. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
- Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
- Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.
- Able to influence (senior) management and groups.
- Solve complex problems under minor supervision. Able to break up a complex problem into actionable and easy to understand solutions. As well, they should be hands on and drive solutions to problems in partnership with the involved parties.
- Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations
