Senior Business Operations Manager

About Us: 

At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world

About the role

We are looking for a Senior Business Operations Manager to join our Accommodations Strategy, Business Operations and Program Management team, helping us to drive the rhythm of the business for our Business Unit. Our new team member will play a pivotal role in driving the governance cadence, business performance management, operational efficiency, planning and cross-functional collaboration of the Accommodations Business Unit, as well as be the key interface to the other Business Units, Business Functions and Corporate Functions within They will work closely with the Accommodations leadership team (ALT) and other departments to establish and optimize business processes, streamline operations, ensure discipline in our day to day operations and governance and achieve our organizational business goals.

The Senior Business Operations Manager is responsible for designing, driving and overseeing the day-to-day operations (strategy, systems, execution, intelligence and performance) of our Accommodations Business Unit to ensure it runs effectively and efficiently to achieve shared objectives and mitigate key risks and dependencies. They will also drive and facilitate the adoption of Company wide processes within Accommodations impacting major strategic initiatives and day to day operations.

The Senior Business Operations Manager partners with the ALT and our Accommodations Extended Leadership team (ELT) to make sure the right prioritization is in place, objectives and plans are defined appropriately and at high quality and that the right tracking is in place to monitor progress and KPIs of those.

The Senior Business Operations Manager acts as the Accommodations BU's single point of contact for all yearly and quarterly business planning activities, as well as the execution of the planned activities after annual and quarterly budget submissions. They will also facilitate alignment between departments and make sure the results of the yearly and quarterly planning will be correctly identified and followed up.

This role may also play a part in the creation and execution of the strategy, ensuring that the right topics are being worked on. This may include governance and active program and / or portfolio management or leading the change for 's most complex transformations alongside our Strategy and Program Management teams within across respective functions in the Accommodations BU. 

Key Job Responsibilities and Duties

Craft methodology and standards:

Lead the design & implementation of structured methodology to ensure an effective way of running business as usual operations 

Craft change agent for the Department. Drive and shape the agenda for Business Operations Craft initiatives within the Function (and potentially BU)

Process Excellence

Design, implement and/or execute thoughtful, yet simple, processes to increase efficiency and productivity 

Drive the optimization of business operations by driving adoption of standardized processes across the Accommodations BU to increase efficiency and effectiveness while also simplifying where possible

Planning

Support processes setting the vision, objectives, budget and planning of execution 

Effectively oversee the planning process for the Accommodations BU

Effectively lead the adoption of Corporate planning process through all the different phases, including driving and facilitate cross departments handshakes and dependencies planning process

Cadence 

Define, execute and manage the rhythm of the business working closely with the Accommodations Leadership Team, ensuring an effective adoption of Corporate cadence (eg. Quarterly Operational and Planning Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc) and an efficient governance of the BU

Ideate and implement a cross departmental engagement model to effectively run shared objectives where it is relevant

Performance management

Actively manage the Accommodations BU objectives, metrics and milestones (tracking and reporting), providing insights and recommendations to the ALT. Initiate and lead projects aligned to (improve) KPIs of overall business/financial/operational performance

Stakeholder management:

Lead the cross-functional collaboration efforts among various teams, departments, and stakeholders 

Acts as a central point of contact, streamlining processes, fostering teamwork, and driving operational efficiency 

Effectively influence across all levels, up to SVP Accommodations

Role Qualifications and RequirementsProven 10+ years of experience in Business Operations, Program Management, and/or similar function

Craft skills: Strong process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives

Independently use quantitative and qualitative data to drive decision making and lead by example

Ability to think strategically and connect dots where others have a limited view; able to identify challenges and opportunities and drive solutions/actions recommendations and follow up.

Business Operations, Program Management, Commercial/Operational Excellence, change management experience (including methodologies and best practices)

Exemplary role in effective communication, including "embracing change/ growth" mindset. Encourages people to become change agents & embrace change. Explicitly communicates: why change, what will change, how, when, where and whom it impacts (with possible outcomes and costs). Adjusts communication style to the audience to help them understand and accept the change

Be a role model of "Winning together" value. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside

Highly organized and structured and make sure all processes run smoothly and in a reliable manner. Able to envision and design effective tools and resources to drive process optimization 

Strong leadership skills, ability to influence and steer leadership and senior management. Ability to influence VP level and productively interact with SVP level

Ability to break up highly complex problems into actionable and easy to understand solutions.

Be able to design and implement processes which aims to improve our internal partners needs and expectations.

Inclusion at  

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: "At , the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

Let's go places together: How we Hire

This role does not come with relocation assistance.

is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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