Project & Customer Service Manager | Spanish

4 weken geleden

The Hague, Nederland Undutchables Voltijd

We are seeking an experienced Technical Project Manager & Customer Service Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a We are seeking an experienced Technical Project Manager & Customer Service Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project management expertise, technical acumen, and customer-centric service. The successful candidate will oversee all phases of the product implementation lifecycle, ensuring seamless execution, exceptional customer support, and continuous system optimization. A hands-on technical background, including the ability to build complex systems like desktop computers without manuals, is essential for success in this role.
Key Responsibilities:Project Management:

- Lead end-to-end project implementation for a new mobile in-flight entertainment product, from initiation to deployment.
- Define project scope, objectives, milestones, and deliverables in alignment with customer requirements and company goals.
- Develop detailed project plans, schedules, and risk assessments to ensure timely delivery.
- Collaborate with cross-functional teams, including engineering, customer success, and product development.

Technical Expertise:

- Provide hands-on technical guidance during product setup, testing, and deployment.
- Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
- Contribute to technical solutions and improvements, working closely with engineering teams.
- Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.

Customer Engagement:

- Act as the primary point of contact for the customer throughout the project lifecycle.
- Conduct regular progress meetings, providing updates and gathering feedback to ensure customer satisfaction.
- Deliver technical training and post-deployment support to customers.
- Proactively address customer concerns and identify opportunities for enhancing their experience.
- This position would require some international travel
- Experience in account management or customer relations
- Ability to communicate effectively and manage client expectations

Continuous Improvement:

- Identify and implement process improvements to enhance project delivery efficiency.
- Monitor and evaluate system performance, recommending enhancements where necessary.

Who are you?

- Strong written and verbal communication skills in Spanish
- Technical degree / qualification
- Project Management qualification
- Hardware experience is essential
- Special interest in the aviation or IT sectors
- You are flexible and open to international travel
- Able to take clients' wishes and explain it in technical terms to IT team

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