Customer Service Representative Healthcare
3 weken geleden
Key activities/main objectives
- Processing of the sales order in the ERP based on stock availability and future product runs
- Answering general phone calls and mails (times in line with the French customer's needs)
- Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
- Pro-actively inform the customers at all times concerning the products and the handling of the orders
- Signaling impending stock shortages to the procurement team
- Answering day-to-day questions on deliveries, availability and leadtimes
- Invoicing of the delivered goods to clients
- Controlling and improving the internal processes concerning the delivered service package
- Controlling and improving of the employees own administrative qualities
- Regular information exchange with Clinical Sales Staff about existing and upcoming business
Job requirements
- MBO+ level
- Native level of French and excellent level of English
- You are familiar with the French healthcare system and tender experience is a huge pre.
- Punctual and customer orientated
- You take responsibility of the orders from receipt to dispatch
- Excellent computer skills
- Knowledge of Microsoft Dynamics/Business Central is a preference
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