ServiceNow Platform Lead
7 dagen geleden
Job Title: ServiceNow Application Manager
Location: Netherlands
Language: English required; Dutch preferred but not essential
About the Role:
We are seeking a highly skilled ServiceNow Application Manager to join our team at Linking Humans. As a key member of our organization, you will be responsible for overseeing the implementation, maintenance, and enhancement of the ServiceNow platform, ensuring it meets our business needs and drives efficiency.
Key Responsibilities:
- Technical Expertise: Act as the primary technical expert for the ServiceNow platform, providing guidance and support to both internal teams and clients.
- Platform Implementation: Oversee the implementation and continuous enhancement of ServiceNow, with a focus on IT Service Management (ITSM) and Customer Service Management (CSM).
- Integration Hub: Utilize the Integration Hub extensively to ensure smooth system integrations.
- Senior Consultant: Serve as a senior/lead consultant, offering technical expertise and guidance to both clients and internal teams.
- Mentorship: Mentor and support junior colleagues, promoting a collaborative and innovative workplace.
- Client Engagement: Engage with clients, showcasing strong communication and interpersonal skills to understand their requirements and deliver tailored solutions.
- Business Alignment: Ensure that the ServiceNow platform aligns with organizational objectives and improves service delivery processes.
Qualifications:
- Experience: At least 5 years of relevant experience as a ServiceNow Application Manager or Implementation Consultant.
- Technical Skills: Extensive experience with Integration Hub and the CSM module.
- Leadership: Proven ability to lead projects and act as a senior technical consultant.
- Mentorship: Experience in mentoring and guiding junior team members.
About Linking Humans:
Linking Humans is a dynamic and innovative organization, committed to delivering top-notch solutions to our clients. We offer a flexible, hybrid work environment with opportunities for professional growth and development.
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