Customer Trainer

1 maand geleden

Amsterdam, Noord-Holland, Nederland Intuitive Surgical Voltijd
Company Overview

At Intuitive Surgical, we are driven by a shared mission to revolutionize minimally invasive care. Our team is united behind a common goal: to empower healthcare professionals to deliver life-enhancing care through innovative technology and expertise.

We are a pioneer and leading company in the field of robotic-assisted surgery, with a commitment to fostering an inclusive and diverse team. Our team members are passionate about making a difference and are grounded in integrity, with a strong capacity to learn and a willingness to take on new challenges.

Job Summary

The Customer Trainer will play a critical role in delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties. This training professional will work closely with the Senior Manager or Training Manager to develop and implement training programs that meet the needs of our customers.

Key Responsibilities
  • Conduct da Vinci Surgical System training programs at designated training centers and remote centers
  • Lead and support specialized training programs and society events
  • Develop and maintain training materials and protocols
  • Conduct surveys to gather data and measure program effectiveness
  • Act as a subject matter expert for internal projects
  • Support training research initiatives and new product development
  • Train the sales force to conduct in-services and system technology skills development activities with customers
  • Occasionally support the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Maintain all capital equipment, including cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
Requirements

Required Knowledge, Skills, and Experience:

  • Professional training experience preferred
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast-paced environment
  • Medical-device experience preferred
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation
Additional Information

Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: 50% of the time

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