Global Integration Specialist

2 maanden geleden

Amsterdam, Noord-Holland, Nederland awin Voltijd

About the Role

We are seeking a highly skilled Global Integration Specialist to join our Technical Services department. As a key member of our team, you will play a crucial role in launching top brands onto our Network by providing exceptional technical support during the integration process.

This is a fast-paced and dynamic role that requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. You will be responsible for liaising with clients' marketing and technical teams to ensure the successful implementation of our bespoke online tracking technology.

Key Responsibilities

  • Provide detailed and thorough technical integration support to clients launching onto the Network
  • Act as a technical liaison between clients and internal teams to resolve issues and provide guidance
  • Identify and isolate errors within client setups and provide feedback on possible solutions
  • Negotiate and resolve below-standard setups that do not align with team targets
  • Contribute to the achievement of monthly integration team targets, which are incentivized on over-performance
  • Review and provide technical sign-off on fellow team members' work
  • Report technical issues and bugs with the platform and escalate as necessary
  • Administer a knowledge base used internally and externally
  • Provide high-level training to internal colleagues
  • Test new developments and features

Requirements

  • Fluency in German and English (to C1+ level)
  • Strong analytical skills with the ability to see the bigger picture
  • Excellent communication skills, ideally with customer service experience
  • Ability to understand web languages such as basic HTML, SQL, JavaScript, and PHP
  • Familiarity with e-commerce platforms and their use
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work harmoniously and effectively as part of a work team

About Awin

Awin is a leading global affiliate network that provides innovative solutions for businesses to succeed in the online market. We pride ourselves on our dynamic, social, and inclusive culture, and we are committed to diversity and inclusion. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

We offer a range of benefits, including a flexible four-day workweek, remote working allowance, and access to our extensive training suite, Awin Academy. If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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