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Night Receptionist
2 maanden geleden
Job Summary
We are seeking a highly motivated and detail-oriented Night Receptionist to join our Front Office team at Swissotel. As a Night Receptionist, you will be responsible for ensuring the smooth operation of the front desk during the night shift, providing exceptional guest service, and maintaining the highest level of professionalism.
Key Responsibilities
- Welcome and check-in/check-out guests in a timely and efficient manner
- Process walk-in reservations, telephone, and email reservations
- Solve problems and complaints in a professional and courteous manner
- Answer phone calls and respond to guest inquiries
- Closing the day in the system and associated administration
- Ensure the safety of all guests and colleagues
- Conduct duty rounds to ensure the hotel's security and integrity
- Support and conduct the night audit in Opera
- Generate night reports
Requirements
- HBO or MBO work and thinking level
- Motivation to work hard and the right mentality to do it with a smile
- Clear and effective in speech and writing
- Good knowledge of the English language
- Oriented towards guests and colleagues
- Takes responsibility and is not afraid to make decisions
- A minimum of 1 year of affinity with the night shift in the hotel industry
- Minimum 1 year work experience with Opera Cloud is preferential
What We Offer
As a Night Receptionist at Swissotel, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and be part of a team that is dedicated to providing exceptional guest service.
